Diane Poulin
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Team Leader
Keller Williams Realty Inc
Gatineau
03.2023 - 11.2023
- Strategic Recruitment: Leading agent recruitment.
- Staff Oversight: Supervising hiring, leadership, development.
- Financial Management: Analyzing financial indicators for profitability.
- Business Growth: Ensuring development for increased production.
- Learning Environment: Promoting a culture of learning.
- Positive Workplace: Maintaining a stimulating environment.
Account Executive
Fiserv
Mississauga
02.2017 - 03.2022
- Managed new business development.
- Sold Fiserv MCA and funding solutions via inbound and outbound calls.
- Negotiated pricing and contract terms for funding.
- Maintained a pipeline of opportunities with consistent follow-up.
- Established and maintained relationships with referral channels and partners.
Bilingual Customer Service Representative
Global Payments
Toronto
11.2015 - 03.2016
- Generated leads independently.
- Built rapport to spark interest.
- Processed sales orders accurately.
- Conducted negotiations when needed.
- Consistently met or exceeded targets.
- Provided exceptional service and support
Bilingual Collections Representative
Financial Debt Recovery Limited
Toronto
08.2014 - 10.2015
- Collections.
- Settle accounts.
- Debt recovery.
Education
High School Diploma -
École Polyvalente Le Carrefour
Gatineau, QCAssociate of Arts - Graphic Design
École Polyvalente Nicolas-Gatineau
Gatineau, QCSkills
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Scheduling
- Data Entry
- Professional telephone demeanor
- Microsoft Office Suite
- Active Listening
- Administrative Support
- Adaptable team player and independent worker
- Lead Generation
- Multi-Task Management
- Client Relations
- Retail sales customer service
- Call Center Operations
- Problem-solving abilities
- Critical Thinking
- Positive and professional
- Fluent Bilingualism
Timeline
Team Leader
Keller Williams Realty Inc
03.2023 - 11.2023
Account Executive
Fiserv
02.2017 - 03.2022
Bilingual Customer Service Representative
Global Payments
11.2015 - 03.2016
Bilingual Collections Representative
Financial Debt Recovery Limited
08.2014 - 10.2015
High School Diploma -
École Polyvalente Le Carrefour
Associate of Arts - Graphic Design
École Polyvalente Nicolas-Gatineau
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