Diane Oxborough
Ashton,ON
Summary
Experienced Program Manager and Family Peer Supporter with over ten years both as a parent with lived experience in navigating the mental health system as well as in empowering families and fostering collaboration within the mental health and addiction sectors across Eastern Ontario. Ability to lead teams, build meaningful partnerships, and integrate the family voice into service design and delivery. Passionate about engaging with diverse stakeholders, including families with lived experience, youth, service providers, and agency leaders, to improve mental health outcomes. Bilingual in English and French, with strong communication, organizational, and leadership skills.
Overview
41
41
years of professional experience
Work History
Program Manager
Pleo - Parents' Lifeline
11.2014 - Current
- Represent Pleo at multiple committees and strategic planning tables to advocate for family engagement and mental health initiatives.
- Promote Pleo services through public outreach events, presentations, and stakeholder discussions.
- Manage Pleo's programs, overseeing a team of approximately 20 staff across Eastern Ontario
- Recruit, train, and provide ongoing coaching to staff, ensuring adherence to policies and procedures.
- Support families in community settings, particularly those facing systemic barriers such as low income, cultural challenges, or justice system involvement.
Investigator
Canada Border Services Agency
02.1984 - 06.2014
- Collaborated with diverse government and non-governmental agencies, including detention centers, embassies, and law enforcement organizations domestically and internationally.
- Collaborated with various teams to execute small- and large-scale investigations, ensuring thorough and accurate outcomes.
- Facilitated the deportation process by escorting detained clients to their country of origin, maintaining professionalism and diplomacy while coordinating with clients and partners.
- Managed records by preparing detailed risk assessments, reports, and recommendations for each investigation.
- Provided testimony regularly in Criminal and Immigration Court
Education
Bachelor of Arts - Sociology/Psychology/Criminology
Carleton University
Ottawa, ONSkills
- Knowledge of family engagement principles
- Knowledge of mental health sector
- Strategic partnership building
- Program Development and Coordination
- Case Management and Reporting
- Collaborative, empathetic
- Bilingual Communication (English and French)
- Public Outreach and Stakeholder Engagement
- DEIB Advocacy and Training
- Crisis Management and Conflict Resolution
- Proficient in Microsoft Office Suite and Data Management
Languages
English
Fluent
French
Fluent
References
Available upon request.
Training and education
- LifeWorks, Ottawa, ON, Applied Suicide Intervention Skills Training (ASIST)
- Think Kids, Ottawa, ON, Collaborative Problem Solving - Level 1
- MHCC, Ottawa, ON, Mental Health First Aid
- Motivational Interviewing, Living Healthy Champlain, Ottawa, ON
- DEIB Training, D.A.S. Consultation, Ottawa, ON
- Equity Collaborative Training, CMHA, Virtual training
Timeline
Program Manager
Pleo - Parents' Lifeline
11.2014 - Current
Investigator
Canada Border Services Agency
02.1984 - 06.2014
Bachelor of Arts - Sociology/Psychology/Criminology
Carleton University
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