Diane Nunez
Signal Hill,CA
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Care Coordinator position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Optum, UnitedHealth Group
Torrance, California
10.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Cashier
Food 4 Less Supermarket
Signal Hill, CA
04.2014 - 10.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Medical Assistant Intern
Lakha Medical Clinic
Huntington Park, California
05.2006 - 08.2006
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Collected vital signs and updated records.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Ensured accurate patient records by diligently updating electronic health systems with relevant information.
- Provided emotional support to patients during difficult medical experiences, fostering trust and rapport within the clinical setting.
- Improved patient satisfaction by providing compassionate and efficient care during medical appointments.
Education
Associate of Arts - Medical Assisting
UEI
Huntington Park, CA04.2010
High School Diploma -
Century High School
Santa Monica, CA06.2008
Skills
- Verbal and written communication
- Customer support
- Documentation and reporting
- Client communication
- Dependable and Responsible
- Office administration
- Telephone etiquette
- Administrative support
- Skilled in Microsoft Teams
- Skilled in Microsoft Word
- Skilled in Microsoft Excel
- Team collaboration
- Documentation
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Coordinator
Optum, UnitedHealth Group
10.2022 - Current
Cashier
Food 4 Less Supermarket
04.2014 - 10.2021
Medical Assistant Intern
Lakha Medical Clinic
05.2006 - 08.2006
Associate of Arts - Medical Assisting
UEI
High School Diploma -
Century High School
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