Diane Nellist
Niagara Falls,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Manager
Newnut Foods
Niagara Falls, ON
07.2014 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Truck Driver
NLS Logistics
St. Catharines, ON
03.2004 - 06.2014
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Read and interpreted maps to determine vehicle routes.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Retained valid proof of insurance and registration in vehicles.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Education
High School Diploma -
Niagara District Secondary School
Niagara On The Lake06.1984
Skills
- Policy Implementation
- Performance Management
- Marketing
- Business Development
Affiliations
- I am active in the horseracing business, currently owning two racehorses. I am always taking courses to better my horses. I am currently enrolled in four courses online. I race at Fort Erie race track from May to end of October, and Woodbine in Toronto from end of October to December 15.
Timeline
Manager
Newnut Foods
07.2014 - Current
Truck Driver
NLS Logistics
03.2004 - 06.2014
High School Diploma -
Niagara District Secondary School
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