Diane Neil

• Managed customer calls, scheduling, and service appointment coordination for garage door installations and repairs.
• Processed invoices, payments, and account records using office software with strong attention to accuracy.
• Coordinated dispatch details between technicians, customers, and office staff to maintain smooth daily operations.
• Prepared estimates, work orders, and documentation supporting sales and service workflows.
• Maintained filing systems, order records, and customer information for easy retrieval and compliance.
• Resolved scheduling changes and customer concerns promptly, preserving service continuity and client satisfaction.
• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed a filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Directed sales and service operations, aligning customer needs with installation and repair schedules.
• Coordinated field technicians, dispatch priorities, and workflow adjustments for timely service delivery.
• Reviewed estimates, invoices, and job details to maintain pricing accuracy and order completeness.
• Resolved escalated customer concerns with clear communication and practical service solutions.
• Trained service staff on product knowledge, scheduling procedures, and customer follow-up standards.
• Monitored work orders, ensuring consistent documentation and efficient handoff between sales and service teams.
• Improved process consistency across quoting, scheduling, and service completion activities.
• Maintained strong vendor and supplier coordination to support parts availability and uninterrupted operations.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Maintained constant communication with customers throughout the entire sales process, ensuring expectations were met or exceeded consistently.
• Established schedules to improve service and reduce labor costs, promoting customer satisfaction.

I went to school for as long as I had to I graduated and then started working full time.