Diane Mendez
Fresno
Summary
As a Shift Leader at Pizza Hut, I excelled in team leadership and POS system operation, training new staff and enhancing sales through effective upselling techniques. My proactive approach and ability to maintain high-quality standards resulted in improved efficiency and customer satisfaction, showcasing my problem-solving skills and positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
07.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma - General Ed
Central Learning Adult School Site
Fresno, CA06.2002
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- POS system operation
- Inventory counts
- Sales and upselling
- Shift paperwork completion
- Role modeling
- Daily workflows
- Policy enforcement
- Quality control assurance
- POS deletions
- Drawer assignments
- Verbal and written communication
- Follow-up procedures
- Shift leadership
- Shift checklists
- Decision-making capacity
- Multitasking Abilities
- Active listening
- Task prioritization
Certification
Safe serve for food handling
Timeline
Shift Leader
Pizza Hut
07.2019 - Current
High School Diploma - General Ed
Central Learning Adult School Site
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