Diane Martinez
San Jose
Summary
Dynamic food service and housekeeping professional with a strong work ethic and multitasking abilities honed at Santa Clara County Valley Medical Center. Proven track record in enhancing customer satisfaction and maintaining high sanitation standards. Adept at training staff and fostering teamwork, ensuring efficient operations in fast-paced environments.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Motivated [Job Title] with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
22
22
years of professional experience
Work History
Food Service Worker
Santa Clara County Valley Medical Center
04.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Housekeeper
Maid Brigade of Southbay
02.2010 - 03.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Operated electronic backpack vacuums and floor sweepers.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
Housekeeping Room Attendant
Sonesta Hotels
01.2003 - 02.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
GED -
San Jose High School
San Jose, CA06-1988
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Productivity and efficiency
- Safe food handling
- Food and safety standards
- Efficient food preparation
- Basic mathematics
- Covid-19 safety protocols
- Sanitation standards compliance
- Friendly and outgoing
- Cleaning and sanitizing
- Food safety
- Verbal and written communication
- Temperature control
- Waste and trash disposal
Accomplishments
- Cleaned up to 5 houses per day in accordance with a 30-point checklist.
- Cleaned and replenished supplies for up to 4-6 rooms per shift.
- Cleaned an average of 5 homes per day.
- Resolved product issue through consumer testing.
- Achieved task by completing cleaning with accuracy and efficiency.
- Achieved room service through effectively helping with the team.
Languages
English
Native or Bilingual
Timeline
Food Service Worker
Santa Clara County Valley Medical Center
04.2023 - Current
Housekeeper
Maid Brigade of Southbay
02.2010 - 03.2018
Housekeeping Room Attendant
Sonesta Hotels
01.2003 - 02.2008
GED -
San Jose High School
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