Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane Lusby

Calgary,Alberta

Summary

Versatile Hairstylist with diploma and red seal certification and extensive clientele. Increased salon revenue by 50% over 12 months. Consistent cultivation of client base and sales of salon-exclusive products contributed to positive outcomes.

Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.

Experienced Stylist with 22 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use all tools and products to achieve desired outcomes.

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

25
25
years of professional experience

Work History

Hairstylist

Self
Calgary, AB
02.2000 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Permed, relaxed and bleached hair for customers daily.
  • Distributed business cards outside of salon to generate new business.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Server

Magpie And Stump
Banff, AB
04.1996 - 09.1997
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Expeditor

Hard Rock Cafe
Banff, AB
10.1995 - 04.1996
  • Trained new expeditors and food runners according to company policies and standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Executed and supervised plate preparation according to temperature and condiment specifications.

Education

Diploma With Red Seal -

Bow Valley College
Calgary

Skills

  • Problem Anticipation and Resolution
  • Shampooing and Conditioning
  • Tool, Equipment and Surface Sanitizing
  • Hair Cutting and Trimming
  • Clipper and Trimmer Operation
  • Hair Straightening and Curling
  • Work Station Cleaning
  • Adaptable to Changing Client Needs
  • Outstanding Client Retention
  • Cosmetology Principles Knowledge
  • Originality and Creativity
  • Customer Consultations
  • Highlights and Lowlights
  • Networking Expertise
  • Business Management
  • Appointment Booking
  • Dye and Tint Application
  • Women's Haircuts
  • Color Correcting
  • Government Standards

Accomplishments

Throughout my 22 years in the industry I started my first few years managing 3 locations for First Choice Haircutters.

I have built my client base to a point where I could successfully run my own business.

I taught the hair program at MC College Calgary.

Timeline

Hairstylist

Self
02.2000 - Current

Server

Magpie And Stump
04.1996 - 09.1997

Expeditor

Hard Rock Cafe
10.1995 - 04.1996

Diploma With Red Seal -

Bow Valley College

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Diane Lusby