Diane Lamothe
Timmins,ON
Summary
Energetically led The Shoe Company as Assistant Manager, enhancing customer satisfaction and reducing cash discrepancies through expert money handling and dynamic staff supervision. Excelled in fostering team motivation and maintaining high retail operations standards, showcasing a blend of hard and soft skills pivotal for thriving in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Assistant Manager
The Shoe Company
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier Manager
Shoppers Drug Mart
07.1996 - 08.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Education
Grade 10 -
École Secondaire Catholique Theriault
Timmins, ONSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Employee Performance Evaluations
Languages
English
Elementary
French
Elementary
Timeline
Assistant Manager
The Shoe Company
08.2022 - Current
Cashier Manager
Shoppers Drug Mart
07.1996 - 08.2022
Grade 10 -
École Secondaire Catholique Theriault