Summary
Overview
Work History
Education
Skills
Private Employment
Timeline
Hi, I’m

Diane Kohler

Thorold,ON
Diane Kohler

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
years of professional experience

Work History

Zehrs

Sales Associate
11.2019 - 01.2020

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Tim Hortons

Barista
09.2017 - 04.2018

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Kettleby Valley Camp

Camp Counselor
07.2017 - 08.2017

Job overview

  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Walmart

Cashier
03.2016 - 08.2016

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

McDonald's

Crew Member
07.2015 - 02.2016

Job overview

  • Welcomed customers and helped determine their needs.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Niagara College
Welland, ON

Graduate Certificate from Human Resources Management
04.2024

Brock University
St. Catharines, ON

Bachelor of Arts from Interactive Arts And Sciences
04.2021

Bradford District High School
Bradford, ON

High School Diploma
06.2015

University Overview

  • Awarded Heather Headley Outstanding Achievement in the Arts

Skills

  • Customer Service
  • Time Management
  • Adapt to Diverse Groups
  • Product and Service Sales
  • Stocking and Replenishing
  • Excellent People Skills
  • Verbal Communication
  • Critical Thinking
  • Energy and Physical Stamina
  • Listening Skills

Private Employment

Editor Online

08/2019 - 08/2023

  • Determined readiness of written pieces, made changes, and approved final versions for publication.
  • Communicated directly with clients to assess stories and improve the quality of work.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
  • Prepared, rewrote, and edited pieces to improve readability and impact.

Timeline

Sales Associate

Zehrs
11.2019 - 01.2020

Barista

Tim Hortons
09.2017 - 04.2018

Camp Counselor

Kettleby Valley Camp
07.2017 - 08.2017

Cashier

Walmart
03.2016 - 08.2016

Crew Member

McDonald's
07.2015 - 02.2016

Niagara College

Graduate Certificate from Human Resources Management

Brock University

Bachelor of Arts from Interactive Arts And Sciences

Bradford District High School

High School Diploma

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Diane Kohler