DIANE ISHIMWE
Laval,QC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LE SAND AND STONE HOTEL
Montreal, Quebec
09.2024 - 12.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated maintenance requests for office equipment and facilities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled incoming and outgoing mail and packages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled and confirmed appointments for clients and staff.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted visitors to provide information and direct to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, debit cards and cash.
- Provided administrative support including photocopying, faxing, and filing.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Signed for packages, recorded deliveries and distributed to personnel.
- Completed basic bookkeeping and document filing.
- Handled sensitive information in a confidential manner, to mention but a few.
WAREHOUSE ASSOCIATE
DOMFOAM INDUSTRIES
Montreal, Quebec
07.2023 - 09.2024
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Performed cycle counts to ensure accuracy of inventory levels.
- Collaborated with team members to complete tasks efficiently and accurately, To mention but a few
HOUSEKEEPING ATTENDANT
SAHARA MOTEL
Québec, Quebec
12.2022 - 06.2023
- Maintained cleanliness and order of assigned areas.
- Inspected furniture for damage or stains in between guest stays.
- Utilized appropriate chemicals during the sanitation process according to established policies and procedures.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Laundered sheets and removed stains to restore linens to their proper condition.
- Communicated with customers about requests for additional supplies or cleaning services.
- Organized storage areas for efficient stocking of items.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Stocked linen closets with fresh linens, and removed dirty linens for laundering. As well as many more duties in the housekeeping department.
Education
Bachelor of Arts - Tourism And Hospitality Management
UNIVERSITY OF NAIROBI
NAIROBI, KENYA09-2022
Skills
- Data entry
- Customer service
- Inventory management
- Appointment scheduling
- Payment processing
- Team collaboration
- Time management
- Visitor management
- Communication skills
- Attention to detail
- Organizational skills
- Multitasking and organization
- Package and mail receipt
- Front office management
- Task prioritization
- Hazardous chemical training
- Guest amenity replenishment
- Customer service-focused
- Room preparation
- Safety protocols
- Housekeeping
Languages
English
Full Professional
French
Limited
Timeline
Front Desk Receptionist
LE SAND AND STONE HOTEL
09.2024 - 12.2024
WAREHOUSE ASSOCIATE
DOMFOAM INDUSTRIES
07.2023 - 09.2024
HOUSEKEEPING ATTENDANT
SAHARA MOTEL
12.2022 - 06.2023
Bachelor of Arts - Tourism And Hospitality Management
UNIVERSITY OF NAIROBI