Diane Havens
Ontario
Summary
Assisted in daily office operations and management tasks for over 10 years. Supported administrative functions, problem-solving initiatives, and planning activities. Aided managerial staff by streamlining workloads and enhancing efficiency.
Overview
25
25
years of professional experience
Work History
Billing Specialist
Entech Medical
05.2024 - Current
- Processed and reconciled patient billing statements to ensure accuracy and compliance with regulations.
- Managed insurance claims submissions, tracking statuses and resolving discrepancies efficiently.
- Collaborated with healthcare providers to gather necessary documentation for billing processes.
- Reviewed and analyzed patient accounts to identify trends, errors, and opportunities for improvement.
Operations Supervisor
Providence Healthcare
10.2014 - 10.2022
- Supervise 15 employees including planning and preparing weekly work schedules, monitoring overtime, interviewing, hiring, training, annual reviews and disciplinary actions if warranted.
- Collaborate effectively through interdepartmental emails, external emails from vendors, phone calls, and planning and scheduling various meetings through Teams and/or in person.
- Organize and maintain confidential files. Aware of HIPAA guidelines and guarding the security of medical documents.
- Work closely with management to prepare and report our yearly budget. Have had multiple years of productivity which results in our office being profitable and under budget.
- Investigate patient and employee concerns and solve issues to increase customer and employee satisfaction.
- Led customer service initiative not only for our office but for our organization in promoting, developing, and sustaining the positive customer experience.
Outpatient Admissions Lead
Casa Colina Hospital
06.2007 - 10.2014
- Assisted the Director of Operations with interviewing, training and hiring new employees.
- Maintained and created reports to determine accuracy of scheduling, billing and insurance information, which minimized costly errors and improved workflows.
- Supported my front office staff with patient grievances and employee concerns.
- Managed 4 direct reports.
Office Manager
Pollock Physical Therapy
10.2000 - 06.2007
- Planned meetings and organized functions for the owner to meet with potential referring physicians and contracted insurance plans.
- Interviewed, trained, hired and managed 7 non-clinical personnel.
- Ordered office supplies and handled all correspondence to outside facilities.
Education
Diploma - undefined
Fontana High School
FontanaSkills
- Achieved streamlined billing processes through effective management of software systems Enhanced operational workflows by implementing user-friendly billing solutions Improved team productivity by providing comprehensive training on billing software features
- Reviewed and confirmed insurance details to support efficient claims processing and minimize billing discrepancies
- Streamlined invoice processing workflows to improve accuracy and efficiency in financial reporting
- Achieved high customer satisfaction ratings through effective problem resolution and support Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers, resulting in increased retention
- Analyzed and validated claims submissions, facilitating efficient processing and minimizing errors
- Analyzed data and trends to drive effective decision-making in organizational initiatives
- Conducted regular audits and training sessions to promote HIPAA compliance and enhance organizational awareness of patient data protection
- Achieved significant improvements in denial resolution rates through effective management strategies Enhanced team performance by streamlining denial analysis processes Drove initiatives that reduced turnaround time for denial resolutions
- Achieved timely and accurate payment postings, contributing to improved financial record integrity Resolved discrepancies effectively, enhancing the reliability of financial reports Streamlined payment processes, resulting in increased operational efficiency
Personal Information
Title: Medical Practice Manager
Timeline
Billing Specialist
Entech Medical
05.2024 - Current
Operations Supervisor
Providence Healthcare
10.2014 - 10.2022
Outpatient Admissions Lead
Casa Colina Hospital
06.2007 - 10.2014
Office Manager
Pollock Physical Therapy
10.2000 - 06.2007
Diploma - undefined
Fontana High School