DIANE GOSINE
Brampton,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate
Hudson Bay
10.2022 - Current
- Face to Face inquiries with customers on products in store
- Fulfillment of online ordering and packing to Canada Post
- Fulfillment of in-store pickup orders
- Recovering Kids department as well as replenish
- Work with Marketing Team to ensure signing is correct and up
- Involved in the yearly inventory cycle
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Office Manager
Abbott Chiropractic & Health Care
09.2019 - Current
- Answer phones promptly
- Maintain cleanliness and sanitization of the treatment rooms and clinic
- Open mail and distribute mail
- Patient fee collection
- Print statements when requested
- Booking patients appointments
- Welcoming and greeting all patients in friendly manner
- Aid the patient education
- Setup and remove treatment equipment
- Maintain cleanliness and organization of office
- Assist with any marketing, be it internal or external
- Order office supplies when needed
- Prepare commission reports and assist with the accounts receivable
- Follow up with Cambridge Sport and Spine emails for consult request
- Booking of all Cambridge Sport Spine consults and follow ups accordingly
- Submitting MVA and WSIB claims for patient and clinic
Office Administrator
Dealers Ingredients Inc
10.2012 - 09.2019
- Answer phones promptly
- Open mail and distribute mail
- Administer and act as liaison with Office Cleaners to ensure the office and kitchen are kept clean
- Administer and act as liaison for all office maintenance, security, office equipment suppliers, and landlord
- Maintain cleanliness of kitchen daily
- Order and pick up kitchen and bathroom supplies
- Order and manage all office printing requirements including letter head, invoices, business cards etc.
- Order Office Supplies
- Make all travel arrangements for company staff
- Administer and review the office expense, IT Computer, Rent and Telephone expenses are kept in line with that budget
- Arrange all shipping and couriers allocate shipping costs to appropriate accounts and ensure that shipping and courier charges are kept in line with budget
- Back up order processing activities and assist Customer Service Representative
- Enter bill of lading and lot numbers into orders prior to matching up with packing slips in Lynn’s office
- Verify that orders have been picked up from the warehouse on a daily basis
- Request c of a’s for direct orders and send to customers
- File c of a’s in the X: drive
- Copy customer and supplier permit invoices for Lynn for CDC reporting
- Copy supplier and freight invoices and file: give originals to Priscila for payment
- Copy and send a copy of Rebates monthly: give original to Priscila for payment
- Copy and scan all customer invoices, verify the accuracy of the invoice before mailing or emailing to customer
- Send out monthly and/or annual Permit or Non permit pricing letters to customers
- Assist Marketing manager with acquisition of printed material
- Assist with organization of Trade Shows and product demonstration
- Administer Campaign Monitor program for the company
- Prepare and send out samples to sales team, customers and prospects
- Prepare all shipping of samples or other material for sales professionals
- Order and maintain the full function of the Sample room
- Provide monthly tracking reports for all sample requests for sales staff
- Prepare and reconcile monthly phone bills for Priscila for payment
- Prepare and reconcile visa statement monthly
- Filing Accounts Payable & Accounts Receiving backup for accounting
- Approve all invoices that deal with Office Expense and Telephone Expense
- Entering in invoices in Accounts Payable
- Send out all cheques via mail
- Obtain and maintain all research and technical material on Dealers Products
- Follow up on customers or sales staff technical requests
- Respond to technical requests from customers and prospects
- File all customer or prospects completed requests in the X: drive
- Prepare labelling for product development
- Order Supplies for Research and Development purposes
- Printing of documentation needed for Research and Development purposes
- Assist the staff with any IT issues and work with CIM Solutions to make sure they are resolved
- Maintain the budget for the IT –Computer Expense
- Approve all invoices for all of IT functions monthly
Stock Associate
Zellers
07.1999 - 09.2012
- Prepared store for Grand Opening and setup all departments
- Face to Face inquiries with customers on products in store
- Replenish merchandise to ensure the store is in-stock
- Dealt with Lid system that allows us to replenish merchandise
- Handle all stock room functions
- Offload and sorting of the incoming trucks
- Manage a small group of individuals in the stock room
- Ensure the receiving area is neat and tidy
- Able to work with electrical forklift & pump truck
- Manage 7 departments and maintain the in-stock flow
- Oversee the preparation of the weekly flyer
- Ensure Company merchandising, signing, labeling, in stock and recovery standards are achieved and maintained
- Continuous development of all associates on customer service, selling skills & product knowledge
- Ensure Company customer service standards are achieved and maintained through consistent training, coaching and monitoring of associates
- Took part in our Liquidation Launch for store closing and in a result the store became #1 in the company for sales
Sales Administrative Assistant
Wilton Industries Canada
05.2011 - 05.2012
- Manage 20 customers accounts: main accounts with Wal-Mart, Target and Zellers
- Ensure all inquiries with customers on products are answered
- Maintain the level of inventory for customers PO’s received
- Run daily customers fill rate reports for Executive Team
- Work with Excel on a daily basis to complete work functions
- Prepared Product Proposals for Target by completing the Vendor Input Template forms
- Prepare Weekly Sales Meetings for the Sales Team
- Updated all Sales Grids from weekly meetings
- Run Month to date reports for Key Account Managers
- Prepare Customer Trends report monthly
- Run Business Intelligence forecast report weekly for our sales projections for our national accounts
- Dealt with Sentai and JDE system that allows us to view levels of stock and product information
- Daily Electronic Data Interchange orders received and verifying that all inventory levels for customer are available
- Prepare costing sheets for customers builds for new product being purchased
- Wal-Mart’s Retail link program which provides us with full functionally of the company’s items as well as maintain those items
- Ensure all Wilton products are setup correctly for Wal-Mart stores
- Verify that all Wal-Mart items are in BI Forecast and have been counted for
- Dealt with Wal-Mart UPC Problem issues and shipment compliance inquires
- Complete all short shipments forms weekly to Wal-Mart to ensure are connected for
- Dealt with Base Retail and cost changes for Wal-Mart
- Request for samples for customers as well as images for presentations
- Prepare work orders for rework items
- Completed seasonal forecast forms once the Sales manager has confirmed inventory with the customer.
Accounts Payable Coordinator
Novo Nordisk Canada Inc
01.2004 - 05.2007
- Scanning and entering of accounts payable into accounting system, checking, balancing, posting and distribution of weekly cheques
- Ensuring all expenses is coded into appropriate accounts
- Dealing with vendors on inquiries of outstanding payments
- Sort and distribution of incoming mail, parcel and business supplies
- Main contact for FedEx for incoming & outgoing packages as well as maintaining shipping system
- Replenish office and printed supplies
- Main contact for postage meter account with Canada Post
- Maintained all pen orders with pharmacies
- Maintain the ICE report for monthly accruals within in the system
- Attaching all originals copies of expenses and cheque requisitions to backup Available upon request
Education
Diploma - Administrative Assistant
Sheridan College, Post-Secondary
Brampton, ON2011
1 Year Completed - Business Administration, Accounting, Computer Applications, Accounting, and Business Communications
Sheridan College
Brampton, ON2002
Honour Role Grade 12 - undefined
Cardinal Leger Secondary School, Secondary School
Brampton, ON2000
Skills
- Microsoft Excel
- Customer Service
- Product and Service Sales
- Microsoft Office
- Order Supplies
- Verbal Communication
- Money Handling
- Time Management
- Adapt to Diverse Groups
- Multitasking Strengths
- Excellent People Skills
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Ability to Lift 40 Pounds
- Verbal and Written Communication
- Meeting Deadlines
- Merchandising Proficiency
- Adaptable and Flexible
- Retail Store Operations
- SAP
- Team Player
- Self Starter
- Problem Solving
Languages
English
Full Professional
Certification
WSIB Claims Manegement
Creating a Webpage
Timeline
Sales Associate
Hudson Bay
10.2022 - Current
Office Manager
Abbott Chiropractic & Health Care
09.2019 - Current
Office Administrator
Dealers Ingredients Inc
10.2012 - 09.2019
Sales Administrative Assistant
Wilton Industries Canada
05.2011 - 05.2012
Accounts Payable Coordinator
Novo Nordisk Canada Inc
01.2004 - 05.2007
Stock Associate
Zellers
07.1999 - 09.2012
Diploma - Administrative Assistant
Sheridan College, Post-Secondary
1 Year Completed - Business Administration, Accounting, Computer Applications, Accounting, and Business Communications
Sheridan College
Honour Role Grade 12 - undefined
Cardinal Leger Secondary School, Secondary School
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