Diane Fox

• Accomplished Program and Project Manager with a proven track record at the City of Ottawa.
• Proven ability to project plan, develop, and engage stakeholders in consultation.
• Demonstrated ability to mediate stakeholders visions into a high quality product that everyone is happy with and ensuring the success of the project.
• Talented professional that is considered a knowledgeable leader and dedicated problem solver.
• Brings 30 years of valuable expertise to help forward company objectives.
• Attentive to detail with experience in coordinating projects and programs.

• Maintained a strong understanding of relevant legislation, ensuring compliance within all drafted policies.
• Established productive relationships with key stakeholders, fostering partnerships that informed policymaking efforts.
• Enhanced policy implementation by conducting thorough research and analysis on various issues.
• Collaborated with stakeholders to gather valuable input, ensuring policies were well-informed and comprehensive.
• Developed targeted outreach strategies to engage community members in the formation of local policies.
• Monitored and evaluated policy effectiveness, recommending necessary adjustments for optimal results.
• Facilitated communication and relationship development between different stakeholders.
• Researched existing policies and procedures to gain firm understanding of current conditions.
• Developed clear communication materials to convey complex policy concepts to diverse audiences.
• Conducted regular reviews of existing policies, identifying areas for improvement or revision as necessary.

• Liaised with community groups on a regularly basis, providing support to assist them in improving services to their given community.
• Liaised with these groups on a regular basis in order to assist them in navigating Corporate policies, available services and potential additional funding.
• Consulted the community groups to obtain their input on corporate initiatives as well as new or reviewed policies and procedures.

• Entered data into system and updated customer contacts with information to keep records current.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Input data and processed system change to generate accurate reports.
• Registered participants, processed payments and ensured client information is up to date.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
• Reserved and communicated with destination venues.
• Arranged transportation to destination venues and accompanied group ensuring their safety and being a point of contact for participants throughout the outing.
• Processed payments to destination venues, transportation and staff.

Plan programs in a recreational community centre

Interview, hire, train, supervise a team of instructors and program staff

Work with community groups and consult on programs they are interested in seeing offered within the community

Manage multiple budgets in relation to the program offerings.

Be aware, respect and implement policies

Manage customer satisfaction and respond to issues

Report and escalate larger issues

Assist with day-to-day operations, working efficiently and productively with all team members.