Diane Flores
Santa Paula
Summary
Detail-oriented Surgery Scheduling Coordinator with proven skills in HIPAA compliance, insurance verification, and procedure scheduling. Committed to enhancing patient education and optimizing surgical outcomes through effective communication.
Overview
16
16
years of professional experience
Work History
Surgery Scheduling Coordinator
Cardiology Associates Medical Group
Ventura, CA
01.2017 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed communication between medical staff and patients to ensure appointment adherence.
- Collaborated with physicians to prioritize urgent cases and adjust schedules accordingly.
- Resolved scheduling conflicts promptly, maintaining high levels of patient satisfaction and operational efficiency.
- Led initiatives to streamline pre-operative communication, resulting in improved patient preparation outcomes.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Front Office Coordinator
Gynecological Oncologist Medical Group
Ventura, CA
01.2013 - 12.2016
- Coordinated patient scheduling and managed appointment logistics to optimize clinic workflow.
- Facilitated communication between medical staff and patients, ensuring clarity in treatment plans and procedures.
- Implemented electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Trained new front office staff on administrative procedures and patient interaction protocols.
- Managed insurance verification processes to ensure timely authorizations for treatment services.
- Oversaw inventory management of office supplies and medical forms, maintaining organization and accessibility.
- Conducted regular audits of patient records to ensure compliance with healthcare regulations and standards.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
Front Office Receptionist
Onslow Oncology Practice
Jacksonville, NC
02.2010 - 01.2012
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between medical staff and patients, enhancing overall workflow efficiency.
- Implemented office protocols that increased appointment scheduling efficiency and reduced patient wait times.
- Led initiatives to enhance front office organization, contributing to a professional practice environment.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Technology Development Center
Ventura, CAHigh School Diploma -
Santa Paula High School
Santa Paula, CASkills
- HIPAA compliance
- Insurance verification
- Procedure scheduling
- Calendar management
- Following up with patients
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
- Data entry proficiency
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Cardiology Associates Medical Group
01.2017 - Current
Front Office Coordinator
Gynecological Oncologist Medical Group
01.2013 - 12.2016
Front Office Receptionist
Onslow Oncology Practice
02.2010 - 01.2012
Technology Development Center
High School Diploma -
Santa Paula High School