DIANE FALLEJO
58 Truant Cres Red Deer ,AB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
Warehouse Thrift Clothing Freezone Company
06.2021 - 07.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Manage and optimize production processes, ensuring timely manufacturing and delivery of clothing items while maintaining quality standards.
- Develop and implement inventory strategies to optimize stock levels, minimize waste, and ensure sufficient product availability.
- Coordinate logistics activities, including shipping, receiving, and distribution, to streamline supply chain operations.
PATIENT RELATION EXECUTIVE
Health Hub Clinic By Al-Futtaim
11.2019 - 10.2021
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed and documented collection procedures and policies to comply with government regulations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SENIOR GUEST RELATION OFFICER
THE MARINA PHUKET HOTEL
09.2018 - 09.2019
- Oversee and coordinate all guest service operations, ensuring a seamless experience throughout their stay.
- Act as the primary point of contact for VIP guests, handling their specific needs, preferences, and requests promptly and discreetly.
- Address guest concerns and complaints effectively, utilizing tact and diplomacy to resolve issues and guarantee guest satisfaction.
- Supervise and mentor junior guest relations staff, providing guidance and training to uphold service standards.
- Communicate effectively with guests, providing information about hotel facilities, local attractions, and resolving queries promptly.
- Ensure adherence to established quality standards and procedures, maintaining a high level of service excellence.
- Collect and analyze guest feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.
- Engage with guests in a courteous and informative manner, offering insights into hotel amenities, local attractions, and swiftly resolving queries.
- Liaise effectively with various hotel departments (front desk, housekeeping, F&B) to ensure prompt fulfillment of guest requests and seamless coordination.
RECEPTIONIST AND DINING STAFF
Uncle Cheffy Brick-Oven Global Cuisine Restaurant
06.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
FRONT OFFICE ASSISTANT SUPERVISOR
Time Travellers Hotel
07.2017 - 10.2018
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science Hotel And Restaurant Service
STI College
Philippines05.2015
Skills
- Retail operations
- Orientation and training
- Sales and marketing
- Policy administration
- Project management
- Build successful teams
- Oversee operations
- Customer Service
- Staff Management
- Production
- Systems Implementations
- Workflow Planning
- Organizational Management
- Strategic Planning
- Problem-solving aptitude
Certification
National Certificate II (Cookery) National Certificate II (Food and Beverage Services)
Languages
English
Full Professional
Timeline
OPERATIONS MANAGER
Warehouse Thrift Clothing Freezone Company
06.2021 - 07.2023
PATIENT RELATION EXECUTIVE
Health Hub Clinic By Al-Futtaim
11.2019 - 10.2021
SENIOR GUEST RELATION OFFICER
THE MARINA PHUKET HOTEL
09.2018 - 09.2019
FRONT OFFICE ASSISTANT SUPERVISOR
Time Travellers Hotel
07.2017 - 10.2018
RECEPTIONIST AND DINING STAFF
Uncle Cheffy Brick-Oven Global Cuisine Restaurant
06.2015 - 06.2017
Associate of Science Hotel And Restaurant Service
STI College
National Certificate II (Cookery) National Certificate II (Food and Beverage Services)
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