Diane Dean
San Mateo,CA
Summary
Highly organized and results-oriented professional with over 16 years of experience in Procurement Operations, Travel Management, and Center of Excellence (COE) functions, seeking to leverage expertise in a dynamic environment. Dedicated Guidewire employee with nearly 17 years of procurement experience, consistently facilitating business partners in navigating global procurement processes. Proven leadership as a Procurement Supervisor, driving process improvements and optimizing policies while providing comprehensive support across the organization. Passionate about collaboration and exceptional customer service, committed to aligning procurement practices with broader company objectives to enhance operational efficiency and contribute to overall success.
Overview
17
17
years of professional experience
Work History
Travel Program Manager
Guidewire Software, Inc.
06.2024 - Current
- Provided support through the #askTravel Slack Channel, offering timely assistance.
- Scheduled and attended meetings with Travel Partners (suppliers), fostering strong relationships.
- Participated in Quarterly Business Review (QBR) Travel discussions.
- Generated ad-hoc reporting for Air, Hotel, and Car travel, providing insightful data.
- Assisted with Travel & Expense (T&E) Policy Review.
- Updated Travel Bot FAQs, improving self-service options for employees.
- Tracked and reported on Travel Metrics, contributing to strategic decision-making.
- Contributed to Travel Newsletter, providing important updates.
- Reviewed and renewed Travel Partner Contracts, ensuring favorable terms.
- Reviewed and updated GNET Travel content to ensure accuracy and accessibility.
Global Procurement Supervisor
Guidewire Software, Inc.
01.2009 - Current
- Managed Coupa Purchase Orders (PO) lifecycle, including updates, opening, and closing.
- Provided comprehensive Coupa user support, resolving inquiries and assisting with system navigation.
- Executed thorough release testing for Coupa, Oracle, and Zip systems, ensuring system integrity.
- Oversaw DocuSign e-signature routing and follow-up, ensuring timely completion of critical agreements.
- Organized and managed end-of-quarter signature processes for essential documents.
- Maintained and tagged Glean content, including requesting FAQs for Travel and Procurement.
- Reviewed and updated GNET Procurement content to ensure accuracy and relevance.
- Scrubbed and closed open Purchase Orders (POs) based on comprehensive reports.
- Participated in Zip implementation and ongoing release testing, ensuring system functionality and integrity.
- Managed overall data integrity for Reporting & Analytics, ensuring accurate insights.
- Created and maintained Playbooks and training guides, enhancing knowledge transfer.
- Maintained GNET pages, ensuring up-to-date information.
- Conducted Feedback Interviews and Surveys, contributing to continuous improvement.
- Managed tooling responsibilities including new feature education, change communication, backlog management, and prioritization.
- Contributed to tooling requirements, design, and testing.
- Assisted with VPMOM/Improvement Ad Hoc Projects, Goal Review, and Updates.
- Managed Team Communication, including updates/wins and calendars.
- Tracked Team SLAs/Metrics, ensuring service delivery excellence.
- Collaborated across Guidewire to ensure alignment on strategic compliance and risk management.
- Created and maintained AI Prompts and Use Cases.
- Assisted with Request for Information (RFI)/Request for Proposal (RFP) processes.
- Tracked and reported on Procurement Operations Key Performance Indicators (KPIs), providing data-driven insights.
- Reviewed and updated the Procurement Operations Playbook, enhancing procedural efficiency.
- Facilitated Procurement/Travel Office Hours to address employee questions and provide guidance.
- Managed Procurement Communications and contributed to the Procurement Newsletter, fostering transparency.
- Participated in Procurement Policy Review, contributing to compliance and best practices.
- Assisted with Quarterly Business Review (QBR) Procurement (ZIP) activities.
- Monitored and managed Term Reports across Coupa, Zylo, Navan, and Zip systems.
- Created and administered VCard processes and issuance.
- Contributed to VPMOM Goals Creation and Review for Procurement Operations.
- Followed up on inactive Zip tasks (inactive for > 3 days) to ensure process effectiveness
- Managed Zip Proc Ops tasks, ensuring efficient workflow.
- Oversaw Zip Supplier Onboarding, streamlining vendor integration.
- Participated in maintaining Zylo data integrity, pulled Zylo order forms, and reconciled unmatched agreements
- Handled ad-hoc Procurement Operations projects, demonstrating adaptability.
- Managed Amazon Business India and reviewed the Amazon Business Program for adoption and members..
- Implemented Amazon Zip Punchout Catalog, enhancing procurement efficiency.
Education
Bachelor of Science - Business Administration
Saint Mary’s College
Moraga, CASkills
- Procurement Systems: Coupa, Oracle, Zip, Zylo, Navan
- E-Signature Tools: DocuSign
- Reporting & Analytics: Ad-hoc reporting, KPI tracking, data integrity
- Process Improvement: Playbook creation, policy review, workflow optimization
- Communication: Internal communications, newsletters, user support
- Project Management: Ad-hoc projects, release testing, goal tracking
- Vendor Management: Supplier relations, contract review, QBRs
- Tools: Glean, Slack, GNET
- Teamwork and collaboration
- Customer service
- Procurement process
- Reliability
- Effective communication
- Process development
- Documentation and reporting
- Procurement software
- Supplier relationship management
- Program coordination
Accomplishments
- Successful implementation of Coupa procurement software
- Creation of a Virtual Card payment program
- Implementation of Amazon Business purchase program
- Procurement Policy review, updates and compliance
- Member of the core team of 10 as the operations SME in the development of ZIP process and implementation
Timeline
Travel Program Manager
Guidewire Software, Inc.
06.2024 - Current
Global Procurement Supervisor
Guidewire Software, Inc.
01.2009 - Current
Bachelor of Science - Business Administration
Saint Mary’s College
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