Diane Chang
Abbotsford,BC
Summary
Dynamic Account Manager with extensive experience at Russell Hendrix Foodservice Equipment, recognized for exceptional client retention and relationship building. Proven ability to manage diverse accounts and streamline processes, while effectively coordinating cross-functional teams. Skilled in performance tracking and product development, driving client success through proactive communication and tailored solutions.
Overview
22
22
years of professional experience
Work History
Account Manager
Russell Hendrix Foodservice Equipment
10.2009 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
Server Manager
Infini Investments Ltd. (DBA. Hana Sushi)
04.2003 - 04.2009
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Education
High School Diploma -
Rick Hansen Secondary
Abbotsford, BC06.2001
Skills
- Extensive experience in food industry operations
- Achievement-oriented mindset
- Client account management
- Cross-functional collaboration
- Relationship building
- Project coordination
- Supplier relationship management
- Performance tracking
- Coordinating documents
- Product development
Timeline
Account Manager
Russell Hendrix Foodservice Equipment
10.2009 - Current
Server Manager
Infini Investments Ltd. (DBA. Hana Sushi)
04.2003 - 04.2009
High School Diploma -
Rick Hansen Secondary
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