Diane Bulut

• Coordinate customer requests, scheduling, and delivery operations across multiple locations in a fast-paced environment.

• Support operational targets exceeding $2M in monthly delivery confirmations while maintaining accuracy and organization.

• Collaborate with internal departments to improve workflow efficiency, communication, and customer satisfaction.

• Manage service updates, issue resolution, and time-sensitive operational priorities professionally.

• Managed high volume client interactions while maintaining professionalism, confidentiality and strong attention to detail
• Scheduled appointments across Canada and USA while supporting accurate record management and customer communication
• Resolved client concerns efficiently while balancing multiple priorities in a fast paced environment
• Supported clients through digital service platforms and administrative coordination

• Led and coached a team of 6-7 employees during high volume operations
• Handled escalated customer concerns while supporting daily workflow management and team productivity
• Delegated operational tasks, monitored service standards and supported staff development
• Identified opportunities to streamline customer care processes and improve operational efficiency

• Delivered strong customer experiences through effective communication, product knowledge, and problem solving.
• Supported POS systems, merchandising standards, stock replenishment, and front-end operations.
• Completed opening and closing cash procedures, balanced cash reports, maintaining accuracy in daily transactions