Diane Bielby
Parksville,BC
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Hotel Manager
GS Holdings Inc.
Parksville, British Columbia
03.2024 - 09.2025
- Managed daily hotel operations ensuring smooth guest experiences.
- Coordinated staff schedules and assignments for optimal service delivery.
- Oversaw housekeeping procedures maintaining high cleanliness standards.
- Implemented guest feedback processes to enhance service quality.
- Trained new employees on hotel policies and customer service techniques.
- Collaborated with vendors to source supplies and maintain inventory levels.
- Monitored front desk operations ensuring efficient check-in and check-out processes.
- Developed promotional materials to attract guests during off-peak seasons.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
Owner/Vintner
Corknlabel U-Brew
Kamloops, British Columbia
10.2014 - 03.2023
- Managed daily operations of brewing facility and customer service.
- Oversaw inventory management and supply chain logistics for brewing materials.
- Developed and implemented marketing strategies to increase customer engagement.
- Trained staff on brewing processes and equipment maintenance procedures.
Skills
- Guest relations
- Revenue management
- Inventory control
- Staff training
Timeline
Hotel Manager
GS Holdings Inc.
03.2024 - 09.2025
Owner/Vintner
Corknlabel U-Brew
10.2014 - 03.2023