Diane Bergeron
Lincoln
Summary
Accomplished catering professional with over 15 years in event logistics and customer relationship management. Known for strong team leadership and problem-solving skills, consistently achieving high customer satisfaction and optimizing event budgets.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Director of Catering & Events
Double Tree Hotel By Hilton
Rohnert Park
02.2012 - 01.2019
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Analyzed event performance data to report ROI and effectiveness to senior management.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Attended and participated in industry events.
- Provided detailed reports summarizing expenses incurred for each event.
- Developed menus, budgets, and timelines for events based on client needs and preferences.
- Supervised event staff to ensure quality service at all times during events.
- Responded promptly to customer inquiries or complaints regarding catering services provided.
- Planned weekly schedules for team members according to staffing needs.
- Performed day-of coordination tasks such as setup and breakdown, room layout, decorating.
- Facilitated communication between departments to align on event requirements.
Director of Catering & Conference Services
Marriott Hilton Head Resort
Hilton Head Island
09.2001 - 02.2012
- Managed catering operations for large-scale events at a premier resort.
- Collaborated with clients to design customized menu options and event layouts.
- Supervised catering staff to ensure high-quality service and presentation.
- Coordinated logistics for food delivery, setup, and breakdown at events.
- Analyzed customer feedback to enhance catering offerings and improve guest satisfaction.
- Established customer service standards to ensure the highest level of satisfaction for guests.
- Oversaw banquets, trained new associates and directed temporary personnel in proper setup, cleaning, breakdown and delivery procedures.
- Researched industry trends to stay abreast of new developments in the field of catering services.
- Developed and implemented catering policies, procedures, menus and pricing structures.
- Provided leadership through coaching, mentoring, motivating and developing team members.
- Analyzed customer feedback surveys to identify opportunities for improvement in service quality.
- Assisted customers with selecting appropriate menus based on their budget constraints.
- Worked closely with chefs and cooks in order to create unique culinary experiences for guests.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Trained new employees to perform duties.
Education
Bachelor of Science - Physical Education & Health
State University of New York
Brockport, NY05-1973
Skills
- Event planning and logistics
- Budget management
- Menu design
- Vendor relations
- Customer relationship management
Certification
AED Certified
Accomplishments
Marriott 's Award of Excellence 2005
Affiliations
Social Director of Lincoln Hills RV Group
Timeline
Director of Catering & Events
Double Tree Hotel By Hilton
02.2012 - 01.2019
Director of Catering & Conference Services
Marriott Hilton Head Resort
09.2001 - 02.2012
Bachelor of Science - Physical Education & Health
State University of New York