Diane Bergeron
Belleville,ON
Summary
Driven Front Desk Manager with a proven track record at Cole’s Timber Mart, enhancing customer satisfaction and streamlining operations. Expert in business planning and staff management, I've successfully resolved conflicts, optimized inventory, and increased service quality through strategic initiatives. Skilled in coaching and mentoring, I foster team agility and performance.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Cole’s Timber Mart
Brighton, ON
01.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Prince Edward Collegiate Institute
Picton, ONSkills
Business planning
Coaching and mentoring
Business Development
Staff Management
Sales and marketing
Languages
English
Professional Working
Timeline
Front Desk Manager
Cole’s Timber Mart
01.2018 - Current
High School Diploma -
Prince Edward Collegiate Institute