Summary

Overview

Work History

Education

Skills

Timeline

Diane Antunes

Toronto,Canada

Summary

Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.

Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

years of post-secondary education

years of professional experience

Work History

Dispatcher / Reservation Agent

Bennington Worldwide Chauffeured Services

01.2024 - Current

Coordinated reservations, scheduling, and dispatch operations for corporate and private clients, enhancing service delivery and client satisfaction.
Facilitated accurate itineraries and timely service through effective communication with clients and drivers, ensuring seamless operations.
Executed VIP bookings with meticulous attention to detail, reinforcing client trust and loyalty through consistent professionalism.
Streamlined workflow processes to enhance dispatch operations.

Dispatch Supervisor (Contract)

Wheelchair Accessible Transit

01.2023 - 01.2024

Monitored vehicle locations using GPS tracking systems for efficient routing.
Managed communication between drivers and passengers to ensure timely pickups.
Supervised dispatch operations for wheelchair accessible transit services.
Coordinated daily operations and scheduling for accessible transportation services, improving service delivery.

Order Taker

M.D.S Heating and Air Conditioning

03.2017 - 01.2023

Supported customers with product inquiries and facilitated order placements to enhance satisfaction.
Communicated product availability and delivery timelines to clients.
Processed payments for orders with cash, credit cards, or other payment methods.
Collaborated with technicians to schedule service appointments for customers.

Wedding & Event Coordinator (Transportation Division)

Mr. Limo

01.2007 - 01.2017

Coordinated comprehensive wedding transportation programs to facilitate seamless guest transitions between venues.
Liaised with planners, venues, and vendors to finalize timelines and ensure alignment on event details.
Managed multiple wedding bookings with strong organization and time‑sensitive decision-making.
Organized itineraries and special requests with accurate documentation.
Managed multiple wedding bookings with strong organization and time‑sensitive decision-making.

Dispatcher

Laidlaw Transit

01.1998 - 01.2003

Scheduled and dispatched school bus drivers for daily routes and special assignments, enhancing timely service and safety for students.
Maintained accurate route records and coordinated vehicle maintenance, supporting operational efficiency.
Communicated with schools and boards, facilitating smooth operations and effectively addressing concerns.