Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Diane Antunes

Diane Antunes

647-894-5732
Oakville,Ontario

Summary

Driven and Passionate Customer Service Specialist with over 10 years of experience interfacing with clients to ensure optimal service delivery and conflict resolution.

Hardworking and passionate job seeker with strong organizational skills eager to secure position where I am making a difference in someone's life.

Overview

35
35
years of professional experience
4
4
years of post-secondary education

Work History

AM DA CLERK

UPS CANADA
Burlington, Ontario
11.2021 - Current
  • Input and process shipments
  • Address corrections, postal code look up
  • Process damaged goods
  • Promoted to supervisor after 30 days.
  • Handled 1000 packages per day to address incorrect address or city and concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for meetings.

LABORER / CUSTOMER SERVICE REP/ DISPATCHER

R.C. LANDSCAPING SERVICES
Maple, Ontario
05.2019 - Current
  • Planting, transplanting and maintaining flowers, plants, and greenhouse and nursery stock
  • Applying fertilizers and pesticides
  • Consulting with clients on landscape designs, and plant selection and care.
  • Landscaped yards by planting flowers, grass, trees and bushes.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Developed lasting customer relationships and grew network over time.
  • Maintained routine landscaping schedules to boost lawn health..
  • Demonstrated skilled use and maintenance of landscape tools and equipment.

BEAUTY ADVISOR

SALLY’S BEAUTY SUPPLY
Burlington, Ontario
04.2011 - 11.2020


  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

PROJECT MANAGER / DISPATCHER

BOHDAN INTERIORS LTD
Mississauga, Ontario
02.2009 - 03.2019
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Develop high client relationships and earned reputation for delivering exceptional customer service
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Networked with competitors to assist in our extra bookings
  • Diminished financial discrepancies, managing monetary transactions, including deposits and credit cards
  • Proactively identified and solved complex strategy problems that impact business direction.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Provided detailed product orders based on project drawings and technical specifications.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Identified plans and resources required to meet project goals and objectives.

PARTS COUNTER / ADMIN CLERK

M.D.S HEATING, AIR CONDITIONING
Toronto, Ontario
10.2003 - 02.2009


  • Assisted with order taking and drawing patterns with sizes to get clear description
  • Offered hands on assistance to sheet metal fabricator so orders would go out on time, obtained gas fitters license
  • Developed excellent communication skills and product knowledge when assisting customers with service calls appointments or ordering products or stocking shelves.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

DISPATCHER / CHARTER CLERK

LAIDLAW TRANSIT
Etobicoke, Ontario
01.1998 - 09.2003


  • Maintained up to date knowledge of changes with transportation laws, road closures and weather
  • Acted as a liaison between school board and parents to ensure safety of students and resolve complaints in a timely and cost efficient manner
  • Emphasized professional and calm behavior at the busiest times and during emergency situations
  • Communicate and lead the company to operate under the same set of standards towards a common mission.
  • Evaluated and adjusted over 140 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Directed dispatching, routing and tracking of 155 fleet school buses.

Education

Bachelor Of Business Administration - Business

Sheridan College
Oakville
01.1992 - 01.1994

Customer Relationships Management - Business

Gary Allen Adult Learning
Burlington, ON
01.2007 - 01.2008

Customer Experience Management - Business

EdX
Virtual Online
01.2021 - 01.2022

Skills

Damage assessment

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

AM DA CLERK

UPS CANADA
11.2021 - Current

Customer Experience Management - Business

EdX
01.2021 - 01.2022

LABORER / CUSTOMER SERVICE REP/ DISPATCHER

R.C. LANDSCAPING SERVICES
05.2019 - Current

BEAUTY ADVISOR

SALLY’S BEAUTY SUPPLY
04.2011 - 11.2020

PROJECT MANAGER / DISPATCHER

BOHDAN INTERIORS LTD
02.2009 - 03.2019

Customer Relationships Management - Business

Gary Allen Adult Learning
01.2007 - 01.2008

PARTS COUNTER / ADMIN CLERK

M.D.S HEATING, AIR CONDITIONING
10.2003 - 02.2009

DISPATCHER / CHARTER CLERK

LAIDLAW TRANSIT
01.1998 - 09.2003

Bachelor Of Business Administration - Business

Sheridan College
01.1992 - 01.1994

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Diane Antunes647-894-5732