Diane Allard
North Bay,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Hopper Buick GMC
11.2021 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
École Secondaire Catholique Algonquin
North Bay, ON06.1979
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash handling expertise
- Customer inquiries
- Refund handling
- Payment Collection
- Customer Relationship Management (CRM)
- Data entry proficiency
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Active Listening
- Customer Relations
- Cash handling and management
- Employee Training
- Payment Processing
- Customer Transactions
- Training and mentoring
- Refunds and exchanges
- Work Task Prioritization
- Cash Drawer Balancing
- Policies and Procedures
- Coin and Currency Counting
- Till Counting
- Social Perception
- Call Response and Transfer
- Credits and Refunds
- Account Invoicing
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Hopper Buick GMC
11.2021 - 04.2024
High School Diploma -
École Secondaire Catholique Algonquin
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