Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diandra Santiago

El Cajon

Summary

Outgoing and friendly worker with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Can also work well in high pace environments with others.

Overview

7
7
years of professional experience

Work History

Starbucks Barista

Albertsons/ Starbucks
01.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Air Force Personnel

Air Force National Guard
09.2019 - Current
  • Maintained case files and documented actions.
  • Remained current with training and sought new training opportunities to further personal growth.
  • Handled organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.


Barista/ Server

Mercedes-benz
06.2017 - 04.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Chipotle Cashier

Chipotle Grill
07.2016 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - I.T Cert/ Personnel Certs

Keesler Airforce Base
Biloxi, MS
05.2021

High School Diploma -

Elsinore High School
Wildomar, CA
06.2016

Skills

  • Safe Food Handling Practices
  • Daily Cash Management
  • Hospitality and Professionalism
  • Conflict Mediation
  • Performance Improvement
  • Ability to Adapt
  • Exceptional Customer Service

Timeline

Starbucks Barista

Albertsons/ Starbucks
01.2022 - Current

Air Force Personnel

Air Force National Guard
09.2019 - Current

Barista/ Server

Mercedes-benz
06.2017 - 04.2019

Chipotle Cashier

Chipotle Grill
07.2016 - 11.2017

No Degree - I.T Cert/ Personnel Certs

Keesler Airforce Base

High School Diploma -

Elsinore High School

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Diandra Santiago