Diandra Santiago
El Cajon
Summary
Outgoing and friendly worker with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Can also work well in high pace environments with others.
Overview
7
7
years of professional experience
Work History
Starbucks Barista
Albertsons/ Starbucks
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Air Force Personnel
Air Force National Guard
09.2019 - Current
- Maintained case files and documented actions.
- Remained current with training and sought new training opportunities to further personal growth.
- Handled organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Barista/ Server
Mercedes-benz
06.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Chipotle Cashier
Chipotle Grill
07.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - I.T Cert/ Personnel Certs
Keesler Airforce Base
Biloxi, MS05.2021
High School Diploma -
Elsinore High School
Wildomar, CA06.2016
Skills
- Safe Food Handling Practices
- Daily Cash Management
- Hospitality and Professionalism
- Conflict Mediation
- Performance Improvement
- Ability to Adapt
- Exceptional Customer Service
Timeline
Starbucks Barista
Albertsons/ Starbucks
01.2022 - Current
Air Force Personnel
Air Force National Guard
09.2019 - Current
Barista/ Server
Mercedes-benz
06.2017 - 04.2019
Chipotle Cashier
Chipotle Grill
07.2016 - 11.2017
No Degree - I.T Cert/ Personnel Certs
Keesler Airforce Base
High School Diploma -
Elsinore High School
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