Dianarose Mungai
Montreal,QC
Summary
Driven and compassionate professional with extensive experience in patient care and customer service, including roles at Nairobi Women’s Hospital and Central Park Hotel. Excelled in multitasking, organization, and providing emotional support, enhancing client and guest satisfaction. Proficient in medical record-keeping and first aid, demonstrating a commitment to improving patient outcomes and safety.
Overview
9
9
years of professional experience
Work History
Care Giver
Nairobi Women’s Hospital
02.2020 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Hotel Front Desk Clerk
Central Park Hotel
01.2015 - 08.2018
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Education
Certificate - Nurse Assistant
Hewitt Institution of Nursing And CommunityService
Nairobi, Ken09.2022
Diploma - International Hotel Management
Premier Institute of Business Studies
Nairobi, Ken05.2013
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Multitasking and Organization
- Emotional Support
- Strong Ethics
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Dementia Care
- Medical record-keeping
- Medication and Appointment Reminders
- Alzheimer's Care
- Heavy Lifting
- Patient Management
- End of life care
- Patient Assessment
- Indirect Patient Care
- Medical office administration
- Chronic Illness Management
- Critical Thinking
- Personal Care Aide
- First Aid Certification
Languages
English
Native or Bilingual
Reading
I love reading, it helps one learn more about anything and everything. It broadens ones perspective on things and gives different insights into how things are.
My love for reading has got me to interactions that helped both myself and the ones I talk to.
I have the art of living individually and socially in patience and adherence knowing that everyone’s entitled to being loved, appreciated, understood and patiently given time for acknowledgment. My love for reading has gotten me to appreciate every challenge and enabled me the art of critical thinking.
Timeline
Care Giver
Nairobi Women’s Hospital
02.2020 - 01.2024
Hotel Front Desk Clerk
Central Park Hotel
01.2015 - 08.2018
Certificate - Nurse Assistant
Hewitt Institution of Nursing And CommunityService
Diploma - International Hotel Management
Premier Institute of Business Studies
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