Diana Pereira

• Designed and implemented comprehensive schedules that effectively met the demands of the branch and its members.
• Brainstormed and planned for new equipment, replacements, and floor layouts to optimize facility use and member experience.
• Identified successful programs and made data-driven decisions to cancel or modify underperforming classes, ensuring the highest quality of offerings.
• Played a key role in creating and managing the department's budget.
• Launched new and diverse programs, including Pilates, Paddleboard Pilates, Chakra Workshops, and Line Dancing, to enhance member engagement and satisfaction.
• Successfully facilitated two 12-week programs under the Move Learn Connect grant, promoting wellness and community connection.

· Develop themed concrete and unique routine classes with the goal of having students feel refreshed and renewed

· Challenge students while remaining sensitive to their individual needs and goals at all times.

· Work one on one with students to nurture their motivation and enhance their personal performance goals.

· Create an environment where students felt supported, encouraged,and safe.

· Execute marketing and self-promotion through a variety of media for private sessions and studio-based yoga classes.

· Maintain authentic relationships with members to encourage attendance

· Work with students at all levels and provide modifications for all postures.

· Trained in Hatha and able to teach all levels as well as restorative, prenatal and children's yoga

• Analyze meter data exceptions, investigate and correct discrepancies and choose appropriate course of action such as recheck, estimate, accept or adjust.
• Create, distribute, track and close service orders for check reads, move outs, and meter irregularities.
• Correspond with meter technicians
• Notify Electric and Water Meter shops of meter irregularities, health & safety hazards and suspected theft.
• Initiate calls and correspondence to customers to advise them of high water consumptions. Logged information into CRM system.
• Investigate low reads, missed or stale reads, service orders that could not be completed, access issues, continuous estimates and determine appropriate course of action.
• Ensure adherence to all Occupational Health & Safety Act rules and regulations, the E&USA rule book, London Hydro work practices, and London Hydro’s Health & Safety Management System.

• Responded to customer requests for memberships, services and company information
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on facility knowledge
• Assessed customers needs to recommend relevant offerings.
• Handled numerous calls and in person interactions per shift signing up new customers, retrieving customer data, presenting relevant information and cancelling or putting memberships on hold.

• Manage and process requisitions for the Hydro One organization
• Perform vendor analysis and evaluation to ascertain vendor viability on behalf of the client
• Conduct bid solicitation and evaluation for order processing
• Prepare Purchase Orders including terms and conditions
• Coordinated import and export operations, adhering to tight schedules and deadlines.
• Perform safety audits for local purchasing requirements
• Invoicing and requisition approval responsibilities
• Collaborated and communicated with various team members, business partners and vendors.
• Assisted supply chain management in meeting metrics by maintaining open lines of communication.

• Managed booking air travel requirements on behalf of external clientele
• Reconciling flight cancelations and rerouting requirements adhoc
• Mitigated customer dissatisfaction issues with “active listening” and a professional approach emphasizing positive regard
• Researched and resolved customer issues.
• Assisted with training of new staff and provided ongoing coaching
• Maintain customer satisfaction through the use of excellent product knowledge while successfully resolving air travel booking issues
• Relayed information on availability, pricing and discounts to customers

• Responsible for daily operations of the front end, including managing a staff of 90 employees
• Responsible for coaching and communication pertaining to programs, policies and product information
• Manage pricing integrity through scan/log procedures obtaining goals and quotas
• Responded to customer complaints and inquiries and ensured excellent customer service by responding to customer needs efficiently and with professionalism