Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

DIANA N. ESPINOZA

Palm Desert

Summary

Certified Phlebotomy Technician (CPT) looking for an opportunity to apply my compassion for people and strong work ethic in a established business Life Stream. I look forward to improving patient outcomes and collaborating with other patient- centered staff.

Overview

19
19
years of professional experience

Work History

Front Desk Receptionist

Eisenhower Imaging Center
03.2021 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Check In/Out Patients

Elite Physical Therapy & Wellness
02.2012 - Current
  • Updated Demographics and Insurance, Collect Co-Pays, Co-Insurances, Process Cash, Check and Credit Cards payments, Scheduled Appointments for Patients- Call to confirm appointments prior to appointments, Multi-Line Phone Calls, Verified Insurances etc
  • Anthem, Medicare, IEHP, Aetna.

Reservations Agent, PBX Operator, Front Desk Agent, Housekeeping Desk Attendant

La Quinta Resort & Club
09.2005 - 07.2010
  • Maintain/run office in manager’s absence, Managed multi-lined phones, Assisted guest in making their reservations (Hotel, Dinner, Golf), Handled cash and credit card transactions, Provided guest with Hotel Information, Check-in /Check-out Guest

Education

CPT - Phlebotomy

College of The Desert
Palm Desert, CA
01.2023

Administrative Medical Assistant -

Milan Institute
Indio, CA

Computer Office Assistant -

Desert Career College
Palm Springs, CA

General Education -

La Quinta High School
La Quinta, CA

Skills

  • Basic Math
  • Multitasking Abilities
  • Public Speaking
  • Written Communication
  • Teamwork and Collaboration
  • Organization and Time Management
  • Excellent Communication
  • Interpersonal Communication
  • Attention to Detail
  • Self-Directed
  • Customer Service
  • Microsoft Office
  • Analytical Thinking

References

Available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Eisenhower Imaging Center
03.2021 - Current

Check In/Out Patients

Elite Physical Therapy & Wellness
02.2012 - Current

Reservations Agent, PBX Operator, Front Desk Agent, Housekeeping Desk Attendant

La Quinta Resort & Club
09.2005 - 07.2010

CPT - Phlebotomy

College of The Desert

Administrative Medical Assistant -

Milan Institute

Computer Office Assistant -

Desert Career College

General Education -

La Quinta High School

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DIANA N. ESPINOZA