Diana Maria Ochoa

Providing clients with schedule changes updates when appropriate.

Assisted with intake for new clients when inquiring in home care services.

Communicating with hospitals and facilities when last minute changes were made.

Scheduling and rerouting caregivers in order to ensure clients were taken care of.

Updating Share Point and loggings for all clients and caregivers.

Ensuring all office sstaff were well aware of all updates via teams.

• Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Developed strong relationships with clients, leading to repeat business and long-term partnerships.
• Assisted with personnel records management to support recordkeeping accuracy.