Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Mae Lagajino

_______________________________________
1770 Eglinton Ave E North York,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Telus International

TELUS International Philippines
Manila
10.2023 - 08.2024
  • Assisted call-in customers with questions and orders.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Responded to customer calls and emails to answer questions about products and services and emphasized product specifications to meet customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.

Customer Service Representative / Healthcare Specialist / CSR

Sykes/Sitel
Makati City
9 2021 - 3 2023
  • Performs informational and service-related duties on behalf of a medical provider or healthcare company
  • Responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information
  • Make calls to clients to assess their service experience or inform them about changes in their services.

Customer Service Representative / Background Verification Specialist

Teleperformance (HireRight)
Ortigas Ave. Pasig City
04.2019 - 02.2020
  • Ensures that the duties are carried out professionally and in line with the priority to help candidates get hired
  • Quickly and effectively researches and verifies facts provided by candidates of the clients to ensure the screening process is completed in a timely manner
  • Conducts interviews with professional referees to verify candidates' employment history
  • Maintains accurate and up-to-date records of actions taken in the background screening process
  • Conducts phone calls in a manner that is professional and reflects the overall 'helping people to get hired.

Customer Service Crew Member

Kennebunk North Travel Plaza (Popeyes)
Maine USA
04.2017 - 06.2017
  • Greeted and directed customers in a pleasant manner
  • Assisted with any customer inquiries concerning menu selections
  • Resolved customer complaints about their purchases
  • Provided quality customer service while operating a cash register
  • Counted cash in register drawer at the beginning and end of shift
  • Checked supplies in the counter area and restocks items to ensure a sufficient supply throughout the shift
  • Maintained cleanliness and sanitation in front of the store including all tables, floors, windows, and beverage station

Education

Diploma - Hospitality And Tourism Management Co-op

Toronto School of Management
22 College St #300, Toronto, ON M5G 1K2, Canada
04.2001 -

Skills

Willing to be trained

Complaint Handling

Data Entry

Call Management

Easy to adapt

Time management

Languages

English

Timeline

Telus International

TELUS International Philippines
10.2023 - 08.2024

Customer Service Representative / Background Verification Specialist

Teleperformance (HireRight)
04.2019 - 02.2020

Customer Service Crew Member

Kennebunk North Travel Plaza (Popeyes)
04.2017 - 06.2017

Diploma - Hospitality And Tourism Management Co-op

Toronto School of Management
04.2001 -

Customer Service Representative / Healthcare Specialist / CSR

Sykes/Sitel
9 2021 - 3 2023

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Diana Mae Lagajino_______________________________________