Diana Mae Lagajino
_______________________________________
1770 Eglinton Ave E North York,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Telus International
TELUS International Philippines
Manila
2023.10 - 2024.08
- Assisted call-in customers with questions and orders.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Responded to customer calls and emails to answer questions about products and services and emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Customer Service Representative / Healthcare Specialist / CSR
Sykes/Sitel
Makati City
9 2021 - 3 2023
- Performs informational and service-related duties on behalf of a medical provider or healthcare company
- Responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information
- Make calls to clients to assess their service experience or inform them about changes in their services.
Customer Service Representative / Background Verification Specialist
Teleperformance (HireRight)
Ortigas Ave. Pasig City
2019.04 - 2020.02
- Ensures that the duties are carried out professionally and in line with the priority to help candidates get hired
- Quickly and effectively researches and verifies facts provided by candidates of the clients to ensure the screening process is completed in a timely manner
- Conducts interviews with professional referees to verify candidates' employment history
- Maintains accurate and up-to-date records of actions taken in the background screening process
- Conducts phone calls in a manner that is professional and reflects the overall 'helping people to get hired.
Customer Service Crew Member
Kennebunk North Travel Plaza (Popeyes)
Maine USA
2017.04 - 2017.06
- Greeted and directed customers in a pleasant manner
- Assisted with any customer inquiries concerning menu selections
- Resolved customer complaints about their purchases
- Provided quality customer service while operating a cash register
- Counted cash in register drawer at the beginning and end of shift
- Checked supplies in the counter area and restocks items to ensure a sufficient supply throughout the shift
- Maintained cleanliness and sanitation in front of the store including all tables, floors, windows, and beverage station
Education
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management
22 College St #300, Toronto, ON M5G 1K2, Canada 2001.04 -
Skills
Willing to be trained
Complaint Handling
Data Entry
Call Management
Easy to adapt
Time management
Languages
English
Timeline
Telus International
TELUS International Philippines
2023.10 - 2024.08
Customer Service Representative / Background Verification Specialist
Teleperformance (HireRight)
2019.04 - 2020.02
Customer Service Crew Member
Kennebunk North Travel Plaza (Popeyes)
2017.04 - 2017.06
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management
2001.04 -
Customer Service Representative / Healthcare Specialist / CSR
Sykes/Sitel
9 2021 - 3 2023
Similar Profiles
Anna Karmela CruzAnna Karmela Cruz
Customer Sales Representative at TELUS International PhilippinesCustomer Sales Representative at TELUS International Philippines
Bernardino SitsonBernardino Sitson
ServiceDesk Team Lead at TELUS International PhilippinesServiceDesk Team Lead at TELUS International Philippines
MARIE MADELEINE MBOUWEMARIE MADELEINE MBOUWE
CSR/Technical Support at TELUS International PhilippinesCSR/Technical Support at TELUS International Philippines