Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Diana Lhou Macugay

North York,Canada

Summary

Dynamic professional with a proven track record at Eddie Bauer, excelling in persuasive communication and critical thinking. Successfully increased sales by leveraging product knowledge and addressing customer needs. Adept at fostering teamwork and delivering exceptional customer experiences. Skilled in time management and leadership, consistently exceeding expectations and driving results.

Overview

5
5
years of professional experience

Work History

Customer Sales Associate

Eddie Bauer
, Canada
08.2023 - 03.2025
  • Assist Customers and exceed their expectations.
  • Generate revenue by effectively promoting and selling products or services utilizing persuasive communication and sales techniques.
  • Develop a comprehensive understanding of the products or services-offered, including features; benefits and pricing recommendations.
  • Address customer inquiries, concerns and complaint promptly and professionally

PCB AGENT (COLLECTION OFFICER)

MJR Capital services Inc. (PC Financial)
Toronto, Canada
08.2023 - 11.2023
  • Assisting clients by proposing to their financial objectives such as debt management, investments and other financial goals.
  • Review, search and assess loan applicant’s financial status, preferences, credit and ability to repay the loan.
  • Professionally and respectfully negotiate with customers and exposure money sources to determine best possible arrangements.
  • Negotiating, planning and assisting customers with correct payments resolutions on multiple credit card accounts including Consumers and Business accounts.

Customer Experience Associate (Bank Teller)

Scotiabank
Toronto, Canada
09.2022 - 03.2023
  • Operating cash drawers, cheque scanners and other equipment’s.
  • Setting appointments for people to speak with the financial Advisors, Investment Planners, or Loan Officers.
  • Getting authorization from supervisors for the large and/ or international transactions.
  • Verifying customer identification to meet legal requirements.

Barista

Starbucks
Toronto, Canada
06.2022 - 02.2023
  • Promotes the culture, value, and mission of Starbucks.
  • Promotes excellent customer service to all guests.
  • Maintain the store and anticipate the customer needs.
  • Prepares beverage, food products, and handle cash.

Front House of Crew

McDonald’s
Toronto, Canada
10.2019 - 03.2022
  • Greet customers, discussed specials, took orders, and built immediate positive connections with guests.
  • Resolve guest and employee complaints to maintain complete customers satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Perform cash drawers, Assisted with maintaining cleanliness in line with the company standards.

Education

Associate of Arts - Business Accounting

George Brown College
06.2022

Associate of Arts - Computer Technology

Asian College
03.2014

Bachelor Of Science - Nursing

Delos Santos STI College
09.2009

Skills

  • Communication
  • Teamwork
  • Critical Thinking
  • Time Management
  • Leadership

Languages

English
Professional

References

References available upon request.

Timeline

Customer Sales Associate

Eddie Bauer
08.2023 - 03.2025

PCB AGENT (COLLECTION OFFICER)

MJR Capital services Inc. (PC Financial)
08.2023 - 11.2023

Customer Experience Associate (Bank Teller)

Scotiabank
09.2022 - 03.2023

Barista

Starbucks
06.2022 - 02.2023

Front House of Crew

McDonald’s
10.2019 - 03.2022

Associate of Arts - Business Accounting

George Brown College

Associate of Arts - Computer Technology

Asian College

Bachelor Of Science - Nursing

Delos Santos STI College

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Diana Lhou Macugay