Dianah Onderi
Mississauga,ON
Summary
Dedicated and compassionate in customer handling,providing personalized solutions and enhancing customer satisfaction, a fast learner always seeking opportunities to improve and grow, effective at working in fast-paced environments to restock and arrange merchandise in an appealing way, upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
5
5
years of professional experience
Work History
Stocking Crew Member
Food Basics
04.2024 - 06.2024
- Expedited product restocking during peak hours to minimize empty shelf spaces and maximize sales opportunities.
- Ensured accurate pricing, reducing discrepancies by carefully reviewing shelf labels and verifying price accuracy.
- Increased product accessibility by diligently rotating stock and ensuring proper inventory levels on the sales floor.
- Assisted customers with locating items or providing information, enhancing overall shopping experience and fostering loyalty.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.
Customer Care Assistant
AIRTEL Networks
08.2019 - 11.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Analyzed customer feedback data, identifying areas of improvement for enhanced satisfaction levels.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or escalation purposes.
- Ensured accurate order processing, effectively reducing errors and increasing overall productivity.
- Collaborated with team members to optimize customer care operations, resulting in higher quality service.
Education
Diploma - Business Management
Kenya Institute of Management
Nakuru, Kenya11.2018
Skills
Warehouse Safety
Loading Dock Procedures
Heavy Lifting
Shelf Organization
Stockroom Maintenance
Merchandising Techniques
Workplace Flexibility
Customer Service
Languages
English
Professional Working
Timeline
Stocking Crew Member
Food Basics
04.2024 - 06.2024
Customer Care Assistant
AIRTEL Networks
08.2019 - 11.2023
Diploma - Business Management
Kenya Institute of Management
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