Diana Grace L. Barcena
Richmond
Summary
Dependable and motivated professional with diverse work experience and a strong ability to adapt to new environments. Possesses excellent communication, organizational, and problem-solving skills. A quick learner who works well independently and as part of a team, with a commitment to professionalism, efficiency, and delivering quality results.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Security Officer
Prosegur
Richmond, CA
08.2022 - Current
- Verify employee identities and access credentials through computerized security systems to ensure that only authorized personnel are granted entry to the facility.
- Issue employee identification badges and operate security gates to maintain proper access control.
- Coordinate employee and visitor escorts by contacting designated points of contact and confirming authorization.
- Conduct routine interior and exterior security patrols to monitor facility conditions, identify potential safety hazards and prevent unauthorized activity.
- Complete detailed Daily Activity Reports (DARs) documenting daily security operations, unusual activities and incidents.
- Monitor facility entrances, exits, and parking areas for suspicious behavior, unauthorized access, and potential security threats.
- Inspect doors, gates, and access points to ensure they are properly secured and meet facility security requirements.
- Enforce parking regulations by identifying vehicles parked in unauthorized or reserved spaces and applying appropriate parking notices.
Respite Caregiver
24 Hour Home Care
Richmond, CA
12.2025 - Current
- Provide in-home care, supervision, and assistance with daily living activities.
- Assist with personal hygiene, daily routines, and individual care needs while maintaining dignity and respect.
- Follow established care plans and instructions to ensure consistent and appropriate care.
- Monitor clients' overall well-being and recognize changes that may require additional attention.
- Maintain a clean, organized, safe, and comfortable home environment.
- Encourage independence and promote comfort through compassionate and attentive caregiving.
- Provide dependable support to maintain clients' safety, comfort, and quality of life.
Customer Service Associate
Walgreen's Corporate
San Pablo, CA
11.2021 - 02.2025
- Assisted more than 80 customers per shift by providing prompt, courteous, and efficient customer service.
- Processed customer transactions, handled cash payments, and provided accurate change.
- Operated cash registers, including processing voids, returns, exchanges, and refunds.
- Addressed customer inquiries and resolved concerns in a friendly and professional manner.
- Sorted and organized more than 100 merchandise totes weekly by department to support inventory organization and stocking operations.
- Maintained clean, organized, and well-stocked shelves and checkout areas to ensure a positive shopping experience.
Internship Student
Senior Center
San Pablo, CA
06.2018 - 08.2018
- Welcomed senior visitors, answered incoming phone calls, and provided front desk support.
- Collected donations and distributed informational brochures to visitors and community members.
- Assisted with administrative responsibilities, including basic accounting, data entry, and organizing information using Microsoft Excel.
- Researched and developed ideas for Unity Day, an event dedicated to promoting anti-bullying awareness and strengthening community support.
- Designed event T-shirts and assisted with planning and coordinating Unity Day activities.
- Researched and organized music and game selections to support event entertainment and participant engagement.
Census Enumerator
Ryse Center
Richmond, CA
06.2018 - 06.2018
- Conducted door-to-door data collection throughout Richmond over a three-week period.
- Surveyed residential properties and documented housing details, including addresses, exterior colors, and nontraditional housing structures.
- Entered and submitted property information accurately using the Messenger mobile application.
- Organized records and completed assigned data collection routes within established deadlines.
Internship Student
Earth Team
Richmond, CA
08.2015 - 06.2016
- Participated in weekly environmental meetings and contributed ideas for promoting environmental awareness and healthier communities.
- Assisted with community improvement projects, including tree planting, litter collection, and neighborhood cleanups.
- Collected and organized environmental data to support ongoing sustainability initiatives.
- Collaborated with team members to develop and implement environmental improvement projects.
- Assisted with the planning and construction of an outdoor classroom to create an educational space for students.
Education
High School Diploma -
Richmond High School
Richmond, CANo Degree - Nursing
Contra Costa College
San Pablo, CASkills
- Security Operations & Access Control
- Surveillance & Incident Reporting
- Customer Service & Communication
- Conflict Resolution
- Administrative Support & Data Entry
- Cash Handling
- Time Management & Organization
- Attention to Detail
- Teamwork & Problem-Solving
Languages
Tagalog
Native or Bilingual
Certification
- California Security Guard Registration (Guard Card) – BSIS
Timeline
Respite Caregiver
24 Hour Home Care
12.2025 - Current
Security Officer
Prosegur
08.2022 - Current
Customer Service Associate
Walgreen's Corporate
11.2021 - 02.2025
Internship Student
Senior Center
06.2018 - 08.2018
Census Enumerator
Ryse Center
06.2018 - 06.2018
Internship Student
Earth Team
08.2015 - 06.2016
High School Diploma -
Richmond High School
No Degree - Nursing
Contra Costa College