Diana Zepeda Alvarado
Ceres
Summary
Profesional track record at Amazon, adept in packaging and labeling, and exceptional in teamwork and collaboration. Enhanced warehouse efficiency by streamlining order processing, significantly contributing to team goals. Recognized for outstanding willingness and adaptability, consistently delivering high-quality customer service and operational improvements for 10-12 hours a day. As well as a motivated quick learner who is able to adapt to any tasks and expectations. While also having developed skills in communication and relationship-building within educational setting. Seeking to transition into new field where these abilities can be leveraged effectively. Committed to creating positive interactions and fostering sense of community in any environment.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
08.2023 - Current
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by following strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined stowing, packing, and sorting procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Fast stower, packer, and sorter.
Student Ambassador
Modesto Junior College, Modesto
02.2023 - 06.2023
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Answered emails, filed documents, and answered telephone calls.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Gained valuable public speaking experience through presentations to audiences.
- Reinforced university values of integrity, respect, innovation, excellence, leadership among fellow students through active role modeling of these qualities.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Represented student body at official university events, fostering sense of community and pride.
- Promoted diversity and inclusion by organizing multicultural events, enriching campus culture.
- Helped students in applying for financial aid and submitting their college applications.
- Went to many schools to help and teach prospective students about the application process and career opportunities.
Team Member
Taco Bell
11.2020 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Reduced wait times for customers by implementing more efficient checkout process.
Education
High School Diploma -
Central Valley High School
Ceres, CA06.2022
Skills
- Packaging and labeling
- Stowing and packing
- Cleaning and organizing
- Warehouse safety
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Pallet jack handling
- Punctual and dependable
- Order fulfillment
- Safety protocols
- Basic mathematics
- Multitasking and organization
- Valid drivers license
- Order delivery practices
- Cash handling
- Willingness to learn
- Time management
- Team contribution
- Operate cash register
- Leadership
- Teamwork and collaboration
- Taking orders
- Interactive communication skills
- Workplace efficiency
- Telephone Etiquette
- Dependable and cooperative
- Safety
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon
08.2023 - Current
Student Ambassador
Modesto Junior College, Modesto
02.2023 - 06.2023
Team Member
Taco Bell
11.2020 - 06.2021
High School Diploma -
Central Valley High School
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