Diana Zavala

Santa Ana

Summary

Dynamic professional with experience at Office Assistance, excelling in appointment scheduling and customer service. Proven ability to manage office inventory and enhance team collaboration. Skilled in patient care, helping them with their needs and communication, fostering positive relationships, and ensuring client satisfaction. Committed to delivering exceptional support and improving operational efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

years of professional experience

Work History

Secretary's Assistant

Office Assistance

Anaheim

01.2025 - 08.2025

Assisted in organizing meetings, including venue selection and agenda preparation.
Managed appointment scheduling and maintained calendars for multiple executives.
Maintained office supplies inventory and ordered materials as needed for staff support.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Responded to customer issues to provide immediate resolution and improve retention.

Caregiver

Home Health Aid

Perris

11.2023 - 11.2024

Assisted clients with daily living activities and personal care tasks.
Administered medications following prescribed schedules and guidelines.
Maintained a clean and safe living environment for clients.
Supported bathing, dressing and personal care needs.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Provided companionship and emotional support to enhance client well-being.

Kidworks

Staff member

Santa Ana

01.2022 - 09.2023

Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Participated in team meetings to discuss program improvements and initiatives.
Supported teachers with classroom management and student engagement strategies.
Implemented educational programs to enhance student learning experiences.
Managed student records and maintained accurate attendance logs.

Education

High School Diploma -

Godinez Fundamental High School

3002 Centennial Road, Santa Ana CA 92704

05-2021

Skills

Patient care
Special needs care
Care plan management
Office supply management
Teamwork and collaboration
Customer service
Task prioritization
Communication skills

Appointment scheduling
Office inventory control
Spanish language writing
Speaking fluency development
Public speaking
Spanish fluency
Spanish language assessments
Conference speaking

Timeline