Traveling
Diana Zahoruiko
Customer Service/Management
Calgary,AB
Summary
Ability to handle multiple projects with a high degree of accuracy. Motivating and positive with excellent interpersonal, coaching and communication skills. Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this vacancy. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Assistant Manager - HR
Mayfair Hotel
London , United Kingdom
2023.02 - 2023.08
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to ensure compliance with policies and regulations. Providing clarifying information and recommending necessary changes.
Assistant Manager
Tokii Hotel
London , United Kingdom
2022.05 - 2022.12
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated technical training and personal development classes for staff members.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor
Chicama Restaurant
London , UK
2021.07 - 2022.02
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created and managed project plans, timelines and budgets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant HR Manager
Italian Edition 2
Kharkiv , Ukraine
2020.12 - 2021.06
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
Supervisor
Italian Edition 2
Kharkiv , Ukraine
2019.06 - 2020.12
- Continually monitored restaurant for service, food, and cleanliness issues
- Promote full commitment to customer satisfaction among employees
- Introduction of lists of all regular guests and entering the CRM system
- Handle inventory and office supplies
- Dealing with and resolving customer complaints
- Organizing the daily and weekly timetable for the staff
- Work with suppliers, quality control of delivered goods
- Daily reports and calculation of profit for the whole day
Education
M.D. - "Services"/"Hotel And Catering Business"
Kharkiv National University of Urban Economy
Ukraine 2021.08 - 2022.12
Skills
Management
undefinedAccomplishments
- Introduced a new training and development program that resulted in a 20% increase in employee participation and a 10% improvement in employee performance metrics.
- Successfully hired and onboarded key talent for critical positions, contributing to the company's growth and success.
- Supervised team of 18 staff members.
Interests
Practicing yoga
Self-Study
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - HR
Mayfair Hotel
2023.02 - 2023.08
Assistant Manager
Tokii Hotel
2022.05 - 2022.12
M.D. - "Services"/"Hotel And Catering Business"
Kharkiv National University of Urban Economy
2021.08 - 2022.12
Supervisor
Chicama Restaurant
2021.07 - 2022.02
Assistant HR Manager
Italian Edition 2
2020.12 - 2021.06
Supervisor
Italian Edition 2
2019.06 - 2020.12
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