Diana Williams
Greely,ON
Summary
I possess a very extensive customer service management background. I am looking to change career fields away from Medical offices. I have worked extensively in my life within office management, financial all within retail, and food service industries. I have a dedicated passion for working with people and customer relations. I am very detail oriented person. Some of the titles I have held over the years - Cashier, Assistant manager restaurant/retail. Customer Service Rep, Shift Supervisor restaurant/retail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Panorama Medical - Dr. Abu Dieh
04.2023 - 03.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
Medical Admin/Receptionist
Mid-Town Ottawa Health
06.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Admin/Receptionist
Marketplace Medical Dr. Raichura
12.2019 - 08.2020
- Update Patient charts w/reports, consults,labs etc
- Reschedule/Book and all other tasks using PS Suite EMR by Telus Health
- Answering phone, faxes, copying incoming and outgoing
- Reply to patient inquiries
- Request/copy/send medical records, send/file/follow up referrals
CCMA
Florida Cardiology
11.2017 - 08.2019
- Patient Vitals/BP/INR/Urinalysis/ECG
- Update EMR
- Scheduling procedures w/Lab or Hospital
- Verification of Medications
Certified Clinical Medical Assistant
Memorial Health Savannah Cardiology
06.2017 - 10.2017
- Patient intake, EMR, vitals
- Perform ECG
- Patient Vitals
- Set up Holter, MCOT, and Loop devices
Medical Assistant Externship
Memorial Health Cardiology/CVC
04.2017 - 06.2017
- Take patient vitals
- Set up patient rooms
- Assist with paperwork and filing
Cashier/Customer Service
Burlington Coat Factory
01.2017 - 06.2017
- Process debit, credit card, check and cash payments
- Assist customers with returns, exchanges, layaways
- Provide excellent customer service
Cashier
Publix
03.2016 - 01.2017
- Processed debit, credit card, check and cash payments
- Assisted customers in checking out of store
- Provided excellent customer service
Customer Service Associate
Bed Bath and Beyond
11.2015 - 03.2016
- Cash customers out and handle returns
- Answer customers questions and concerns
- Replenish stock
Seasonal Employee
Target Canada Kitchener
10.2014 - 01.2015
- Stocked shelves
- Performed customer returns and provided customer assistance
- Maintained a clean work environment
Key Holder
Dollarama
06.2010 - 02.2012
- Managed employees
- Provided customer services
- Performed end of night reports and closed store
Education
CCMA - Medical Laboratory Science
Virginia College
Savannah Georgia, USA06-2021
Associate of Arts - Business Administration And Management
BCC Coconut Creek FL
Coconut Creek FL06-1990
Skills
- Customer relations focused
- Telephone Etiquette
- Filing & Scanning
- Faxing & Copying
- Positive team player attitude
- Data Entry Skills
- Initiative-taking
Certification
Certified Clinical Medical Assistant (CCMA), 06/01/17
Timeline
Medical Assistant/Receptionist
Panorama Medical - Dr. Abu Dieh
04.2023 - 03.2025
Medical Admin/Receptionist
Mid-Town Ottawa Health
06.2021 - 03.2023
Medical Admin/Receptionist
Marketplace Medical Dr. Raichura
12.2019 - 08.2020
CCMA
Florida Cardiology
11.2017 - 08.2019
Certified Clinical Medical Assistant
Memorial Health Savannah Cardiology
06.2017 - 10.2017
Medical Assistant Externship
Memorial Health Cardiology/CVC
04.2017 - 06.2017
Cashier/Customer Service
Burlington Coat Factory
01.2017 - 06.2017
Cashier
Publix
03.2016 - 01.2017
Customer Service Associate
Bed Bath and Beyond
11.2015 - 03.2016
Seasonal Employee
Target Canada Kitchener
10.2014 - 01.2015
Key Holder
Dollarama
06.2010 - 02.2012
CCMA - Medical Laboratory Science
Virginia College
Associate of Arts - Business Administration And Management
BCC Coconut Creek FL
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