Diana Voytsekhivska
Winnipeg
Summary
I am an experienced specialist with a proven track record of delivering exceptional support and satisfaction to clients. I am proficient in providing comprehensive administrative assistance, handling customer inquiries, and ensuring efficient office operations. I possess strong skills in communication, problem-solving, and multitasking. Additionally, I am adept at managing appointments, processing payments, and promoting products/services. I am committed to maintaining a professional and organized work environment, while paying strong attention to detail. I thrive in fast-paced environments and have the ability to thrive in such settings.
Overview
2
2
years of professional experience
Work History
Administrator
Canad Inns Corporate Office
09.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Assist communication department with various updates: website, client communication, database collection
- Checked office stock to determine supply levels and maintain inventory.
- Oversee the preparation of reports
- Schedule and perform appointments
Guest Service Agent
Canad Inns
10.2022 - Current
- Responded to guest inquiries promptly and effectively through various channels (email, telephone, and in-person).
- Processed payments accurately and provided customers with receipts, bills, and change as needed.
- Managed guest check-in and check-out procedures, including reservations and payment handling.
- Successfully resolved customer complaints, ensuring complete satisfaction.
- Created and optimized employee schedules to ensure adequate shift coverage.
Esthetician
Rozmarin Business Center
12.2021 - 02.2022
- Provided exceptional customer service and administered professional skincare treatments, ensuring client satisfaction and comfort.
- Educated clients on a range of skin care procedures, tailoring recommendations to address their specific needs and concerns, while suggesting suitable products for at-home care.
- Managed payment processing, appointment scheduling, and actively promoted new products and services to achieve business objectives and increase revenue.
- Maintained a meticulously clean and sanitized work environment by implementing regular sanitization protocols for work areas, tools, and equipment, adhering to strict hygiene standards
Education
Economics And Management of Public Administration
Technical University of Kosice
Skills
- Customer Service
- Office Administration
- Computer Proficiency and Microsoft Office
- Work Planning and Prioritization
- Team Building and Leadership
- Product Knowledge
- Problem solving
- Attention to Detail
- Ability to Lift 40 pounds
Timeline
Administrator
Canad Inns Corporate Office
09.2023 - Current
Guest Service Agent
Canad Inns
10.2022 - Current
Esthetician
Rozmarin Business Center
12.2021 - 02.2022
Economics And Management of Public Administration
Technical University of Kosice
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