Summary
Overview
Work History
Education
Skills
Timeline
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Diana Voskobiinyk

Montreal,QC

Summary

Experienced and reliable housekeeper with excellent organizational skills and attention to detail,
seeking to join the team to ensure impeccable cleanliness and guest comfort. Proficient in Ukrainian, Russian, Polish, and English. Currently learning French in order to enhance my communication skills especially in Quebec.

Overview

2
2
years of professional experience

Work History

Hotel Receptionist

Hotel Jakub Sobieski
Poland
01.2024 - 08.2024
  • Customer Service
  • Guest Check-In and Check-Out
  • Reservation Management
  • Administrative Tasks
  • Financial Transaction
  • Guests Relations
  • Multitasking and Problem-Solving
  • Training and Supervision

Housekeeper

Hotel Chez Swann
Montréal, Quebec
07.2023 - 12.2023
  • Conducted inventory checks and replenished supplies such as toilet paper, soap, and towels.
  • Performed daily cleaning and maintained cleanliness in guest rooms, lobbies, and other public areas of the hotel.
  • Executed special cleaning tasks upon request, including carpet and furniture.
  • Effectively interacted with team members and guests ensuring high standards of
    service.

Housekeeper

Hotel Metropolitan
Montreal, Quebec
04.2023 - 07.2023
  • Cleaned and disinfected bathrooms, kitchen areas, and other spaces.
  • Prepared reports on completed tasks and reported any need for repairs or equipment replacement.
  • Ensured adherence to cleanliness and hygiene standards in accordance with hotel requirements.

Housekeeping Supervisor

Hotel Jakub Sobieski
Poland
06.2022 - 01.2023
  • Team Coordination
  • Quality Control
  • Problem Resolution
  • Administrative Duties
  • Interdepartmental Communication

Education

Some College (No Degree) - Photography

Zespót Szkót Im. Jana Kasprowicza
Jelcz-Laskowice

Skills

  • Cleaning Equipment and Supplies: Experienced with various types of cleaning equipment, such as vacuum cleaners, floor scrubbers, and steam cleaners Knowledgeable in using cleaning and disinfecting agents for different surfaces, including carpets, tiles, and wood floors
  • Cleanliness and Hygiene Standards: In-depth understanding of cleanliness and hygiene standards applied in the hospitality industry Ability to perform cleaning tasks in accordance with established protocols and requirements
  • Room and Public Area Cleaning: Skilled in performing daily cleaning of hotel rooms, including changing bed linens, cleaning bathrooms, and wiping surfaces and floors Experience in maintaining cleanliness in hotel public areas such as lobbies, corridors, and reception
  • Inventory Management: Efficiently managed inventory of cleaning supplies and materials, including regular stock replenishment and monitoring of supply levels to ensure smooth operation
  • Attention to Detail: Ability to notice and address minor stains and defects that may affect the overall impression of cleanliness Meticulous attention to detail in cleaning
    to ensure the highest standard of cleanliness and guest satisfaction
  • Professionalism and Serviced: High level of professionalism in interactions with guests and colleagues Ability to clean without disturbing guests comfort and confidentiality Friendly and willing to assist in resolving any issues that arise
  • Physical Stamina: Capability to perform physically demanding tasks, including prolonged standing, lifting and moving objects, and working in varying conditions and
    temperatures
  • Safety and Prevention: Knowledge of safety and preventive procedures, including proper use and storage of chemicals Ability to follow safety rules during cleaning and prevent potential hazards
  • Supervisory Skills: Experienced in supervising cleaning teams, assigning tasks, and monitoring performance Skilled in training new staff, resolving team issues, and ensuring adherence yo quality standards Effective in coordinating with other departments to address guest needs and maintain operational efficiency

Timeline

Hotel Receptionist

Hotel Jakub Sobieski
01.2024 - 08.2024

Housekeeper

Hotel Chez Swann
07.2023 - 12.2023

Housekeeper

Hotel Metropolitan
04.2023 - 07.2023

Housekeeping Supervisor

Hotel Jakub Sobieski
06.2022 - 01.2023

Some College (No Degree) - Photography

Zespót Szkót Im. Jana Kasprowicza

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Diana Voskobiinyk