DIANA VELASQUEZ
Toronto,ON
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my own initiative. I can work well under pressure and adhere to strict deadlines. My objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and grow within. I believe my hands on experience and my ability to grow within will allow me to take on new challenges.
Overview
4
4
years of professional experience
Work History
SUPERVISOR JANITORIAL SYSTEMS
MC JANITORIAL SYSTEMS
TORONTO, ON
05.2024 - Current
- Supervise and coordinate cleaning staff
- Train new employees on cleaning procedures and safety protocols
- Inspect and evaluate the cleanliness of residential properties and report to management
- Schedule and assign cleaning tasks efficiently
- Ensure compliance with health and safety regulations
- Manage inventory of cleaning supplies and equipment
- Address any customer concerns or complaints promptly
- Proven experience in residential or commercial cleaning
- Strong knowledge of custodial practices and techniques
- Waste Management.
Assistant Manager
GFL
Toronto, Ontario
06.2024 - 08.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Conducted staff training on proper safety protocols for hazardous materials handling.
- Coordinated with other departments to ensure that company goals are met in a timely manner.
- Ensured compliance with local, state, and federal regulations related to solid waste management.
- Maintained accurate records of inventory levels and disposal activities at all times.
- Developed and implemented policies and procedures to ensure efficient operations of the solid waste department.
- Collaborated with vendors to negotiate favorable terms on contracts related to solid waste services.
- Responded promptly and effectively to customer inquiries regarding services provided by the department.
- Investigated complaints or incidents involving personnel or equipment, taking corrective action as needed.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
ASSISTANT ADMINISTRATOR MECHANICAL SHOP
RENNSPORTIRE INC
Vaughan, Ontario
01.2021 - 06.2024
- Providing proactive calendar management on an ongoing basis.
- Independently preparing correspondence and reports.
- Managing emails/communications and identifying critical levels of communication.
- Following up on deadlines and commitments.
- Coordinating meetings, conferences, and travel arrangements.
- Providing professional and confidential executive support.
- Handling employee/customer requests and concerns with tact and diplomacy.
- Supporting the preparation of business presentations.
- •Planning, scheduling, and managing logistics for meetings and conferences.
- •Assisting in the planning and facilitation of internal company events.
- •Recording, transcribing, and distributing minutes of meetings.
- Verification of documents and reminders if necessary
- Processing of payments checks and confirmations
- Production of documents or copies on request
- Supports management in various tasks that involve contact with our clients and supplier
- Copying/scanning/filing of checks, supporting invoices and journal entries
- Coordinating, organizing and maintaining the office filing room, storage and copier areas
- Order office supplies and kitchen supplies
- Prepare outgoing Canada Post mail and various courier packages
- Ensure fax Machine and designated printers have enough paper
- Assistance with filing of documentation for operational staff
- Greeted visitors at reception area and provided assistance as necessary.
- Preparation of binders, labels and dividers for operational staff
- Answer telephones, control voicemail daily (on/off) and check messages in general voice mailbox
- Maintain reception area in neat working order that is free of clutter and ensure cleanliness of kitchen
- Maintain and organize financial records and personnel information to ensure security and confidentiality
- Process Accounts Receivable transactions in accounting system-pledges and receipts
- Assist in the month-end, quarter-end, and year-end closing process, including posting various entries in the accounting system under the guidance of a third-party accountant
- Establish and maintain effective filing systems (both digital and physical).
PROPERTY SUPERVISOR
UPSTAY
GTA, ON
11.2023 - 05.2024
- Oversee guest inquiries through various channels (e.g., Airbnb, website,Mails, Slack) promptly.
- Resolve repair and maintenance issues quickly; monitor and implement quality control systems.
- Oversee maintenance tasks, renovations, lawn care, snow plowing, and other property maintenance with local contractors, Waste.
- Maintain Superhost status on Airbnb by ensuring exceptional guest experiences; monitor and resolve guest reviews and issues.
- Update Airbnb owners and company with any issues or changes through slacks, email, Or phone call; manage work orders and handle emergency maintenance issues.
- Research and implement new programs to optimize the guest experience.
- Adapt to varying work hours, including evenings and weekends when needed.
- Address resident inquiries with courtesy and professionalism.
- Performed periodic reviews of market conditions to determine competitive rental rates.
- Conducted regular property inspections to ensure compliance with safety, health and fire regulations.
- Handled resident complaints and expedited maintenance requests.
- Created and updated marketing materials for department programs and properties.
- Answer phone calls with courtesy, take messages or carry out functions if possible.
- Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager.
- Obtain mail and distribute accordingly.
- Obtain reports from Concierges with anything that requires the Property Manager's attention.
- Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager.
- Answer owner's inquiries and requests.
- Provide Status Certificates Request forms to owners.
- Updating Building Information Sheets as needed.
- Respond to emergency situations in timely manner.
- Practice and adhere to FirstService Residential Global Service Standards.
- Waste management.
- Monitored performance of staff members responsible for leasing activities and customer service.
- Coordinated repairs to rental units when necessary including scheduling contractors and overseeing work quality.
- Resolved tenant complaints regarding maintenance issues in a timely manner.
- Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
- Performed additional duties as assigned by supervisor.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
- Provided feedback to cleaners based on inspection results or customer comments.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Worked closely with vendors to maintain contracts for services such as carpet shampooing or window washing.
- Responded quickly in emergency situations requiring immediate attention.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Created inventory checklists and stocked housekeeping carts.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
ASSISTANT DISPATCHER LOGISTICS
GFL
TORONTO, ON
08.2023 - 11.2023
- Assist dispatcher functions for a temporary period of time
- Help dispatcher with a payroll report to ensure the status of the employees
- Make work orders and follow up with the customer and drivers
- Maintained records of daily deliveries and pick-ups including route numbers, destinations, and cargo type.
- Monitored vehicle maintenance schedules to ensure vehicles are safe for operation at all times.
- Created new routing plans when necessary due to changes in traffic patterns or customer requests.
- Scheduled regular meetings with drivers in order to discuss performance standards and expectations.
- Managed inventory levels of fuel cards, uniforms, safety equipment.
- Documented all communications between dispatchers, drivers, customers, vendors, for reference purposes.
- Worked closely with drivers to resolve any issues that arise during their shift.
- Processed paperwork related to driver hours, payroll, and benefits.
- Communicate with customers to assist with researching billing questions and providing supporting documentation
- Liaison with collectors to assist with overdue payments on customer accounts as requested
- Perform other duties and responsibilities as required
- Perform tasks in accordance with waste management including liquids, solids, dusts, sewage and organic materials
- Assist with solid waste collection, haulage, transfer, recycling and disposal services.
SUPERVISOR HOUSEKEEPING
HOTEL X TORONTO
TORONTO, ON
04.2022 - 08.2023
- Supervised cleanliness practices in the hotel rooms as well as the reception counter, social spaces, washrooms, recreation areas
- Organized files, gathering daily reports, and sorting end of the day reports
- Created and managed employee schedule for Housekeepers and members for the department
- Trained and managed all employees in more efficient and preventative cleaning and achieved significant improvements in their productivity
- Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms
- Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Trained new employees on company policies, procedures and work ethics
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Communicated employee, customer and workplace needs to managers
- Resolved conflicts between team members and departments
- Answered customer questions and made product recommendations according to needs
- Inspected work environment for health and safety hazards and reported findings to manager
- Organized workflow tasks to prevent downtime and production gaps
- Initiated creative solutions to resolve customer complaints and issues
- Tracked company inventory and noted item shortages for future product orders
- Taught company procedures to new employees and increased progress by identifying areas of weakness
- Conducted employee evaluations and documented overall progress
- Conducted disciplinary action when needed in accordance with company policy.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
HOUSEKEEPER AND SANITATION
SPARKLING CLEANERS HAMILTON
Stoney Creek, ON
05.2020 - 12.2021
- Perform a variety of housekeeping activities to ensure a clean and safe patient care environment, including patient room cleaning, changing linen, disposing of waste, disinfection of equipment, touchpoints and surfaces within the patient spaces
- Monitor unit inventory and restocks items as required
- Execute routine and terminal cleaning of isolated areas
- Conduct terminal cleaning of wards following outbreaks or increased evidence of infection
- Perform other duties as assigned
- Complied with company policies regarding safe storage of chemicals
- Disassembled and assembled equipment for proper cleaning
- Followed sanitation schedule and documented cleaning activities
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks
- Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse
- Applied cleaning chemicals to machinery using centralized or portable foaming systems
- Reduced cleaning time significantly while maintaining company quality standards
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
- Report issues with her progress or any other activity related to her health, activities and condition.
- Ensured that all health standards were met during cleaning operations.
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Scrubbed kitchen appliances, countertops and fixtures.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Education
Certificate of Completion - WHMIS
Worksite
Toronto, ON08-2024
CERTIFICATE IN CPR -
Wesley
Hamilton, ON01.2012
BACHELOR OF ARTS IN VISUAL ARTS -
Colombia Pontificia Universidad Javeriana01.2011
BACHELOR OF ARTS IN AUDIOVISUAL MEDIA AND JOURNALISTS -
Colombia Politecnico Gran Colombiano01.2009
Skills
- Critical Thinking
- Planning & Organizing
- Time Management
- Supervision & Leadership
- Good Work Ethic
- Strong Initiative
- Decision-Making
- Problem-Solving
- Customer Relations
Timeline
Assistant Manager
GFL
06.2024 - 08.2024
SUPERVISOR JANITORIAL SYSTEMS
MC JANITORIAL SYSTEMS
05.2024 - Current
PROPERTY SUPERVISOR
UPSTAY
11.2023 - 05.2024
ASSISTANT DISPATCHER LOGISTICS
GFL
08.2023 - 11.2023
SUPERVISOR HOUSEKEEPING
HOTEL X TORONTO
04.2022 - 08.2023
ASSISTANT ADMINISTRATOR MECHANICAL SHOP
RENNSPORTIRE INC
01.2021 - 06.2024
HOUSEKEEPER AND SANITATION
SPARKLING CLEANERS HAMILTON
05.2020 - 12.2021
Certificate of Completion - WHMIS
Worksite
CERTIFICATE IN CPR -
Wesley
BACHELOR OF ARTS IN VISUAL ARTS -
BACHELOR OF ARTS IN AUDIOVISUAL MEDIA AND JOURNALISTS -
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