Diana Vasyliv
Toronto,Canada
Summary
Detail-oriented professional with 8+ years in hospitality, excelling in customer service, transactions, and promoting company offerings. Highly organized with a strong ability to manage diverse financial transactions in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
Bmo
Toronto, Canada
03.2025 - 02.2026
- (CDS Trades) Setting trades and maintaining records
- Processing A&M Fundserve Payments
- Day to day Rightfax administration
- Processing and entering cheque payments into the system with a high level of accuracy, maintaining compliance with internal procedures.
- Handling AWS operational and incident tickets within a banking environmen, ensuring compliance, accuracy, and timely resolution.
- Processing and managing financial transactions using Broadridge Ascendis, ensuring accuracy and compliance with internal controls.
Branch Operations Assistant
CIBC Wood Gundy
Mississauga, Canada
03.2023 - 03.2024
- Provided administrative support, ensuring compliance for 500+ client dealings.
- Handled 500+ transactions and SRM service requests on Global Operations Workbench, Launch Wealthware, and Trading Systems, exceeding $1 million.
- Processed 400+ cheques accurately via eDeposit and Broadridge (ADP) systems.
- Deposited shares via VPS - Global Framework, managed Syndication, and handled 200+ New Issue Requests on ADP system.
- Corrected 300+ Mutual Fund Trades, Retail Equity Trading Errors, and Cancel/Rebill requests for the branch.
- Produced daily commission reports for Investment Advisors through Postedge and managed company's invoices.
- Private Wealth - Private Banking
Administrative Assistant
Hazelton Place Retirement Residence
Toronto, Canada
12.2021 - 07.2022
- Welcomed 100+ individuals daily with a friendly demeanor.
- Completed reports efficiently, proficient in Word and Excel.
- Guided 10+ marketing tours daily to the appropriate personnel.
- Ensured community safety through vigilant security checks.
Administrative Assistant
Amica at Bayview Gardens
North York, Canada
10.2019 - 02.2022
- Processed 200+ resident/guest payments accurately monthly.
- Answered and directed 100+ calls daily following company protocols.
- Managed 100+ dining room reservations and tray orders weekly.
- Managed multiple inquiries with effective multitasking.
- Retirement Residence
Education
Tourism and Hospitality Management -
George Brown College
Toronto, ON07.2019
Skills
- Customer Service
- Problem-Solving
- Excel
- Analytical Thinking
- Outlook
- Teamwork
- SharePoint
- Organization
- Google Drive
- Adaptability
- Time Management
Certification
- Canadian Security Course (CSI), 10/23
- Conduct and Practices Handbook Course (CPH), 10/23
- Travel Industry Council of Ontario (TICO), 01/18 - 12/19
Accomplishments
- Customer Service Excellence, Achieved a 98% positive feedback rate from clients for delivering exceptional customer service and resolving inquiries promptly.
- Efficient Transaction Processing, Processed over 1,000 private banking transactions with 99.5% accuracy, ensuring timely and error-free execution.
- Team Collaboration, Collaborated with private banking teams, resulting in 20% improvement in overall branch efficiency.
- Problem Resolution, Resolved 95% of client issues proactively, maintaining a high level of client satisfaction.
Hobbies and Interests
- Continuous Learning
- Networking
Languages
- Ukrainian
- English
- Ukrainian
Timeline
Operations Specialist
Bmo
03.2025 - 02.2026
Branch Operations Assistant
CIBC Wood Gundy
03.2023 - 03.2024
Administrative Assistant
Hazelton Place Retirement Residence
12.2021 - 07.2022
Administrative Assistant
Amica at Bayview Gardens
10.2019 - 02.2022
Tourism and Hospitality Management -
George Brown College