Diana Valladares
Phelan
Summary
Service-oriented Delivery Professional experienced in safe and timely delivery of goods. Achieved high customer satisfaction through effective route planning, time management, and problem-solving. Focused on enhancing operational efficiency and reliability in delivery processes.
Overview
1
1
Language
20
20
years of professional experience
Work History
Delivery Driver
Uber Eats/ DoorDash
Los Angeles
01.2022 - Current
- Delivered food orders promptly to customers in designated areas.
- Navigated efficiently using GPS and mapping tools for optimal routes.
- Communicated effectively with customers regarding order status and updates.
Medical Assistant/CPHW
Unicare Comprehensive Community
Los Angeles
04.2009 - 12.2020
- Interview patient to conduct prenatal, medical, histories, educational, psychological, and nutritional assessments following established protocols Be able to interact and assist patients with concerns about their health Responsible to obtain patient medical history and vital signs, explain treatment procedures medications, or physician’s instructions
- Administered injections and provided patient education on medications.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared examination rooms and ensured cleanliness and organization.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate electronic health records and updated patient information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Coordinated patient scheduling and managed appointment confirmations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Supported healthcare providers during examinations and procedures.
- Communicated effectively with multidisciplinary teams for patient care coordination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
Cashier and Auditor
Ampco System parking
Los Angeles
09.2007 - 06.2008
- Maintained accurate cash drawer balances throughout shifts.
- Processed customer payments efficiently at parking locations.
- Provided excellent customer service to enhance visitor experiences.
- Assisted customers with inquiries and parking validation procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
Cashier/ Car wash
Pronto Wash
Los Angeles
01.2007 - 08.2007
- Managed cash register operations, including handling cash, credit, and refunds.
- Processed customer transactions quickly and accurately at busy car wash facility.
- Maintained cleanliness and organization of cashier area during peak hours.
- Assisted customers with inquiries about services and promotions offered.
- Collaborated with team members to ensure efficient service delivery and support.
- Monitored inventory levels of supplies needed for daily operations.
Education
American Career College
Los AngelesJohn Marshall High School
Los AngelesSkills
- Cash Handling
- Proper Phone Etiquette
- Bilingual-Spanish
- Able to Multitask
- Able to work under pressure
- Organized
- Proactive
- Team Player
- Excellent Work Ethics
- Interpersonal relations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Delivery Driver
Uber Eats/ DoorDash
01.2022 - Current
Medical Assistant/CPHW
Unicare Comprehensive Community
04.2009 - 12.2020
Cashier and Auditor
Ampco System parking
09.2007 - 06.2008
Cashier/ Car wash
Pronto Wash
01.2007 - 08.2007
American Career College
John Marshall High School