DIANA TZONI ROMERO
San Diego,CA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Paraeducator, Special Education
RO Health
10.2024 - 01.2025
- Improved communication skills of autistic children by implementing speech and language therapies.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
- Offered student support through special accommodations, extra assistance, and assessments.
Shift Lead
Lemonade
03.2022 - 10.2024
- Managed a team of 10 employees in a fast-paced retail environment
- Reviewed and processed inventory orders to ensure sufficient stock levels
- Trained new employees on company policies and procedures
- Provided excellent customer service and resolved any issues or complaints
- Created weekly schedules to optimize staff coverage and meet sales goals
- Collaborated with management on special projects and initiatives
- Maintained a clean and organized work environment to enhance the customer experience
- Conducted performance evaluations and provided feedback to team members
Cashier
Romeritos
01.2019 - 12.2021
- Operated POS to input customer orders
- Educated customers on promotions and new menu items
- Managed cash register transactions in a fast-paced retail environment
- Provided exceptional customer service and resolved issues effectively
- Processed credit card and cash payments accurately and efficiently
- Handled customer inquiries and helped resolve complaints
Education
Bachelor of Science - Developmental Psychology
University of California
San Diego, CA 09.2021 - Current
High School Diploma -
Health Sciences High & Middle Colleg
San Diego, CA 01.2018 - 06.2021
Skills
- Proficient in basic computer applications
- Conversational Spanish
- Communication
- Problem-solving
- Active listening
- Empathy
- Time management
- Adaptability
- Patience
- Conflict resolution
- Attention to detail
- Product knowledge
Timeline
Paraeducator, Special Education
RO Health
10.2024 - 01.2025
Shift Lead
Lemonade
03.2022 - 10.2024
Bachelor of Science - Developmental Psychology
University of California
09.2021 - Current
Cashier
Romeritos
01.2019 - 12.2021
High School Diploma -
Health Sciences High & Middle Colleg
01.2018 - 06.2021
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