DIANA TZONI ROMERO

San Diego

Summary

With strong experience during shift lead position, I can apply my skills and positively interact with customers and staff.

Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.

Overview

years of professional experience

Work History

Educational Therapist

RO Health

10.2024 - 01.2025

Documented patient information, treatment plans, and patient responses.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Worked with interdisciplinary treatment team to develop treatment plans.
Tracked progress according to goals for interventions.
Enhanced therapy outcomes by developing individualized treatment plans for children with autism.
Collaborated with parents, educators, and other professionals to provide comprehensive support for clients.
Improved communication skills of autistic children by implementing speech and language therapies.
Provided job coaching and vocational training for older clients with autism, facilitating successful transition into the workforce.
Provided crisis intervention services as needed, ensuring the safety and well-being of clients during difficult situations.

Shift Lead

Lemonade

03.2022 - 10.2024

Managed a team of 10 employees in a fast-paced retail environment
Reviewed and processed inventory orders to ensure sufficient stock levels
Trained new employees on company policies and procedures
Provided excellent customer service and resolved any issues or complaints
Created weekly schedules to optimize staff coverage and meet sales goals
Collaborated with management on special projects and initiatives
Maintained a clean and organized work environment to enhance the customer experience
Conducted performance evaluations and provided feedback to team members

Cashier

Romeritos

01.2019 - 12.2021

Operated POS to input customer orders
Educated customers on promotions and new menu items
Managed cash register transactions in a fast-paced retail environment
Provided exceptional customer service and resolved issues effectively
Processed credit card and cash payments accurately and efficiently
Handled customer inquiries and helped resolve complaints

Education

Developmental Psychology -

University of California

la jolla, ca

02.2025

High school diploma -

Health Sciences High & Middle Colleg

San Diego, CA

01.2021

Skills

Proficient in basic computer applications
Conversational Spanish
Communication
Problem-solving
Active listening
Empathy

Time management
Adaptability
Patience
Conflict resolution
Attention to detail
Product knowledge

Timeline