Diana Tymoshenko

- Leading clients, establishing and maintaining relationships.
- Meetings with clients, negotiations, presentations of the company's services.
- Conclusion of contracts with clients.
- Outgoing calls to clients.
- Consulting clients on goods and services of the company.
- Working with claims;
- Control of timely payment of the client.
- Calling and consulting potential and existing customers to clarify the need for goods and services of the company.
- Handling requests from customers and consumers c site.
- Settlement of conflict situations.
- Servicing and consulting incoming client flow.
- Realization of additional sales of services of the company.
- Receiving incoming calls.
- Receiving applications, accepting new clients from the sales department, customer management, sales and pre-sales services.
- Working with the existing client base
- Work with complaints and claims of clients.
- Work with the program 1C.
- Resolution of non-standard and conflict situations.
- Collecting and providing feedback - study of requirements and claims.

• - Maintained a clean and orderly sales floor, optimizing space for ease of customer navigation.
  - Collaborated with team members to achieve overall store goals and objectives.
  - Developed in-depth product knowledge by effectively communicating product features and benefits to customers.
  - Provided excellent customer service by promptly answering questions and resolving issues.
  - Processed returns in accordance with company policies, ensuring a fair resolution for all parties involved.
  - Promoted special offers and discounts to increase revenue during promotions or down periods.
  - Assisted in training new employees on store procedures, policies and product knowledge.
  - Completed daily tasks accurately and on time to meet store needs.
  - Volunteered for extra shifts during holidays and other busy periods to alleviate staff shortages.
  - Documented requisitions and orders.
  - Performed weekly recounts
  - Outbound calls to customers.
  - Advising on all matters' relating to delivery.
  - Handling customer complaints, grievances and inquiries.
  - Receiving orders and placing them in the database.
  - Negotiating by phone, by e-mail.
  - Working with the cash register in the 1C program.
  - Working with courier services.
  - Collecting feedback.