Diana Trejo
Lemoore,CA
Summary
Bilingual (English/Spanish) administrative and customer service professional with experience in high-volume communication, scheduling, and client support. Skilled in handling sensitive information, documenting interactions, and providing clear, professional assistance across phone, email, and in-person environments. Background includes healthcare support, community outreach, and remote operations. Known for strong organization, attention to detail, and the ability to remain calm and effective in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Media & Communications Specialist
Líderes Campesinas
2023.10 - 2025.07
- Managed high-volume communication with community members via phone, email, and digital platforms
- Responded to inquiries and provided accurate information and guidance
- Maintained documentation and organized records for reporting and follow-up
- Collaborated with internal teams to improve communication and service delivery
- Provided bilingual support to diverse and underserved populations
- Boosted audience engagement through innovative content creation for various platforms.
Community Outreach Worker
Líderes Campesinas
2022.12 - 2023.10
- Assisted individuals in accessing services through direct communication and coordination
- Scheduled appointments and facilitated connections with service providers
- Maintained accurate records and ensured timely follow-up
- Provided resources and guidance tailored to individual needs
- Developed and implemented community engagement programs to enhance participation and awareness.
- Coordinated workshops and training sessions for local leaders on advocacy and resource management.
- Fostered partnerships with local organizations to address community needs effectively.
- Conducted outreach activities to educate residents about health, legal rights, and available resources.
Remote Personal Assistant / Administrative Support
Mad Girl Publishing & Freelance Clients
2015.01 - Current
- Managed high-volume communications and coordinated schedules across multiple clients
- Organized calendars, appointments, and deadlines in a fast-paced environment
- Responded to inquiries and resolved issues professionally
- Maintained structured records and documentation systems
- Quickly adapted to new tools, systems, and workflows
- Developed and executed social media strategies to enhance brand visibility across platforms.
- Managed social media accounts, ensuring consistent brand messaging and voice.
- Created compelling content tailored for diverse target audiences, driving organic growth.
Senior Psychiatric Technician
Coalinga State Hospital
2006.01 - 2011.01
- Provided direct support in a high-pressure healthcare environment
- De-escalated difficult situations using strong communication and problem-solving skills
- Maintained detailed documentation and followed strict confidentiality protocols
- Collaborated with team members to ensure safety and effective operations
- Trained and mentored junior staff in best practices for patient care and safety protocols.
- Assisted psychiatrists with medication administration, ensuring accuracy and timeliness for optimal patient outcomes.
- Conducted comprehensive assessments of patients to identify mental health needs and inform treatment plans.
Education
Bachelor of Science - Business Administration
Western Governers University
2028-04
Psychiatric Technician Program - Dean’s List
West Hills College
Coalinga04.2004
High School Diploma -
Coalinga High School
Coalinga, CA06.2001
Skills
- High-volume communication management
- Appointment Scheduling & Calendar Management
- Customer Service & Client Support
- Data Entry & Documentation
- Bilingual Communication (English/Spanish)
- Confidentiality & Handling Sensitive Information
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Team Collaboration & Cross-Functional Support
- Time Management & Multitasking
- Internal communications
- Social media management
- Media relations
Languages
Spanish
English
Timeline
Media & Communications Specialist
Líderes Campesinas
2023.10 - 2025.07
Community Outreach Worker
Líderes Campesinas
2022.12 - 2023.10
Remote Personal Assistant / Administrative Support
Mad Girl Publishing & Freelance Clients
2015.01 - Current
Senior Psychiatric Technician
Coalinga State Hospital
2006.01 - 2011.01
Bachelor of Science - Business Administration
Western Governers University
Psychiatric Technician Program - Dean’s List
West Hills College
High School Diploma -
Coalinga High School