Diana Traverse

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

trained and hired people, ordered stock, maintaining work schedule, basic bookkeeping, dealing with the public

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.