Diana Torres
San Jose
Summary
Dedicated customer service professional with proven ability to prioritize and multi-task in fast-paced environment. Valuable team player consistently achieving personal and business goals. Recognized for effectively resolving escalated customer support issues. Highly motivated with exceptional interpersonal skills and strong work ethic. Demonstrated adaptability and quick mastery of new skills. Experience in assisting families in community with health insurance applications through Covered California and Benefits-cal. Seeking challenging role that values hard work and dedication.
Overview
5
5
years of professional experience
Work History
Health Access Specialist
Community Health Initiative
2023.10 - 2024.06
- Managed front desk calls to confirm eligibility for insurance plans and public benefits programs. Scheduled appointments based on prior consultations, obtaining required documents and authorization.
- Provided health access related services including health insurance outreach, enrollment, retention, and utilization.
- Maintained strong connections with clients utilizing the Salesforce CRM system.
- Collaborated closely with County of Santa Clara, VASC, and Healthier Kids Foundation, as well as other non-profits.
- Participated in case management procedures, client identification, and referrals.
Customer Service Associate
Turbo Data Systems
2022.09 - 2023.08
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Front Desk Clerk
Atria Senior Living
2021.12 - 2022.09
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Shift Lead
Walgreens
2019.03 - 2021.11
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed projects and handled printing equipment for the photo department.
- Frequently assisted the Walgreen's pharmacy with processing orders, entering patient data, and cashier duties.
- Processed prescriptions, stored prescriptions with precision when assiting in the pharmacy.
Education
High School Diploma -
Broadway High School
06.2012
Skills
- Customer Support
- MS Office Proficiency
- Inbound and Outbound Calling
- Customer Account Management
- English and Spanish Fluency
- Teamwork and Collaboration
- Call center experience
Additional Information
- Microsoft Word, PowerPoint, Excel, Outlook, Slack, Salesforce
- Kronos Management
- Retail Finance Transformation Program
Timeline
Health Access Specialist
Community Health Initiative
2023.10 - 2024.06
Customer Service Associate
Turbo Data Systems
2022.09 - 2023.08
Front Desk Clerk
Atria Senior Living
2021.12 - 2022.09
Shift Lead
Walgreens
2019.03 - 2021.11
High School Diploma -
Broadway High School
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