Diana Teves
Alton,ON
Summary
Enthusiastic and detail-oriented professional aiming for a part-time server role, committed to providing excellent service and creating memorable experiences for guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SUPERVISOR
LIONHEAD GOLF AND COUNTRY CLUB
04.2019 - 11.2023
- Optimized staffing efficiency and guest satisfaction by orchestrating weekly schedules.
- Provided hands-on support to servers during peak hours, ensuring seamless service.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction.
- Facilitated smooth communication between front and back of house, fostering a cohesive team environment.
- Maintained rigorous quality standards for all dishes leaving the kitchen.
- Proactively managed software system issues to minimize service disruptions.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
SERVER
ABERFOYLE MILL RESTAURANT
11.2019 - 05.2020
- Provided personalized service to guests, guiding them through menu options and specials.
- Utilized upselling techniques to increase revenue and enhance the dining experience.
- Ensured prompt and accurate delivery of food and beverages.
- Created a memorable dining experience through friendly and attentive service.
SERVER
GRYPH’S SPORTS LOUNGE
09.2018 - 04.2019
- Offered a warm welcome to guests and provided detailed menu explanations.
- Applied strategic upselling methods to boost sales and enhance guest experience.
- Maintained cleanliness and readiness of tables for optimal guest enjoyment.
- Served food and beverages promptly with focused attention to customer needs.
SERVER
LIONHEAD GOLF AND COUNTRY CLUB
04.2017 - 05.2018
- Welcomed guests and guided them through menu offerings and specials.
- Enhanced guest experience through effective upselling techniques.
- Ensured timely and accurate order-taking and food service.
- Crafted beverages to complement meals, enhancing the overall dining experience.
- Maintained clean and organized tables for efficient customer turnover.
Education
DOCTOR OF NATUROPATHY -
Canadian College of Naturopathic Medicine
05.2024
APPLIED HUMAN NUTRITION -
University of Guelph
04.2020
Skills
- Clear and effective communication skills
- Strong organization and multitasking skills
- Expertise in upselling tactics
- Collaborative team player in dynamic settings
- Thrive in high-energy, fast-paced environments
- Efficiency of time management and prioritizing
- Trustworthy and punctual
- Fine-dining expertise
Certification
- Smart serve certified (04/2017-present)
- Advanced food safety Certified (11/2018-present)
- Nutrition deficiencies in gluten-related disorders (04/2020-present)
- Advances in nutrition: mental health across the lifespan (01/2020-present)
Timeline
SERVER
ABERFOYLE MILL RESTAURANT
11.2019 - 05.2020
FOOD AND BEVERAGE SUPERVISOR
LIONHEAD GOLF AND COUNTRY CLUB
04.2019 - 11.2023
SERVER
GRYPH’S SPORTS LOUNGE
09.2018 - 04.2019
SERVER
LIONHEAD GOLF AND COUNTRY CLUB
04.2017 - 05.2018
DOCTOR OF NATUROPATHY -
Canadian College of Naturopathic Medicine
APPLIED HUMAN NUTRITION -
University of Guelph
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